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Aristash    3

CLIENT CRASH IN AIR BEFORE PARACHUTE. FIX THE AIRPLANE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Aristash    3

20% of all my plays in pubg crash on airplane!!!!!!!!!!!!!!!!! i tired whats the f problem??? why yopu dont fix this?????? all my friends have same crash on airplane!!!!!!!!!!!!!!!!!!!!! AUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUAU
AYAYAYAYAAY
AAYAYAYAAYAY

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BullDog    0

I have had the same issue, PC reboots randomly for a while also. I have tried some of the recommendations here. I was waiting to post until I felt that I may have a fix for some.

1. Did a game re-verify. No luck.

2. All my drivers are up to date. First thought it might be an audio issue causing the reboots. No luck.

3. Saw a post here or reddit where they thought it might be a nvidia driver issue. So he rolled back his driver to 378.66. My current driver was 384.76.  I also did that. It did ok for a day or two. Then instead of rebooting my pc the game would just freeze up. Could not alt tab out. Just had to reset my pc.  That made me think it is a video driver issue. Kept doing some research.

4. Found a post about Display Driver Uninstaller. What the heck, I gave it a try. https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

5. I followed the directions and uninstalled my nvidia drivers in SAFE MODE.... I also uninstalled GeForce Experience. After that, I reinstalled Nvidia Geforce Experience and the current video driver 384.76. So far, it has been almost 2 weeks and I have had no reboots or game freezes. I have had one instance where they game closed and it wanted me to submit a bug report.

 

I am not sure it will resolve it for everyone, but it is worth a try. I know some have suggested its hardware related, power supply and so forth. But I think that's odd seeing that as for me and others this is the only game that does it.

 

Also you may have a crash log that will show you what is happening. It doesn't show every time but you might get lucky and point you in the right direction. For me it was this error that caught my eye. The log is located here....

C:\users\"your user name"\AppData\Local\TslGame\Saved\Logs

Open up the crash context with notepad and see what you can find.

Here was mine....... It pointed to the unreal engine.

<ErrorMessage>LowLevelFatalError [File:D:\tsl\tsl-client-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176] &nl;Unreal Engine

GOOD LUCK!!!!!!!!!

 

Processor: Intel i7 CPU 950 @3.07GHz

Memory: 12.0 GB

Power Supply: 1000 Watts

System Type: 64-bit WIN10PRO

Video Card: Nvidia GeForce GTX 1070

Hard Drive: Samsung SSD 850 EVO 250GB

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Tripsitter    0

Bug Description:
The game chrashes at random moments shortly after I have joined the match (longest i have played is about 15 minutes) This happens everytime I play the game. The crash occures during matches, it dosen't matter if I am on the ground, in or outside a building, in a car, still parachuting or in spectator mode. It just crahes without giving a specific error message all I get is the window seen bellow:

 

fehlernachicht.jpg.c653b7a7f8874d4d06aeca3fdc3702bd.jpg

 

Date Seen:
Since I installed the game (16.07.17 and 17.07.17)

Server: 
EU solo Server as well as Test Server

Troubleshooting Attempted:
Updated drivers, used steam verification function, removed ini files in config folder, restarted system

Other Information:
None I can think of.

Launch Options:
No

System Specifications:
 

sytemspecs1.PNG.dccc9af3db91ffb2eeb796b594b3c102.PNG

sytemspecs2.PNG.b04c92288d7c45adb54fca2700fea499.PNG

 

 

 

 

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crajeejosh    0

Are the developers or any mods going to address our issues? I mean its kind of ridiculous. 

10 mins of constantly trying to queue.

1 min of play time. LOL

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Yopappy    0
Posted (edited)

Date seen: June 25-30 (Since i got the game)

Server: Live server

Error Message: I can play PUBG for like 20 min but then in the middle of the game it crashes out of no where and pops up with this message.

                                                                                  OsuJ53k.png

 

It has done that since the day i got it around June.

Crash Error: The crash reporter copies this down below

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000d1

PhysX3_x64.dll
PhysX3_x64.dll
PhysX3_x64.dll
PhysX3_x64.dll
TslGame.exe
TslGame.exe
TslGame.exe
TslGame.exe
TslGame.exe
TslGame.exe
KERNEL32.DLL
ntdll.dll
ntdll.dll

Crash in runnable thread TaskGraphThreadNP 1

Other Infomation: its not just this game that crashes also Friday the 13th Crashes and sometimes Csgo
I have already tried restarting my computer, Set specific launch options, Run steam as administrator, and a couple more options.
 
Troubleshooting attempts: Run as administrator, Restart Computer, Verify Integrity of game files, Made sure page file was sufficient, Update Drivers, Update Windows, Update Visual C++

Launch Option:

Ive used this launch options to see if it would work but still no help "-sm4 -d3d10"

My Pc Specs:

Operating system windows 10 home 64 bit

Graphics card: NVIDIA GeForce GTX 780

GPU: Intel Core i7-4790 

Ram: 8GB

 
24ca552a007ec5956036495df570afec.png
40b0b62a5f91b3d1b31f651f37b72b90.png
 
If you could please help me out that would be great thanks.
Edited by Yopappy

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avicii172    0
14 hours ago, BullDog said:

I have had the same issue, PC reboots randomly for a while also. I have tried some of the recommendations here. I was waiting to post until I felt that I may have a fix for some.

1. Did a game re-verify. No luck.

2. All my drivers are up to date. First thought it might be an audio issue causing the reboots. No luck.

3. Saw a post here or reddit where they thought it might be a nvidia driver issue. So he rolled back his driver to 378.66. My current driver was 384.76.  I also did that. It did ok for a day or two. Then instead of rebooting my pc the game would just freeze up. Could not alt tab out. Just had to reset my pc.  That made me think it is a video driver issue. Kept doing some research.

4. Found a post about Display Driver Uninstaller. What the heck, I gave it a try. https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

5. I followed the directions and uninstalled my nvidia drivers in SAFE MODE.... I also uninstalled GeForce Experience. After that, I reinstalled Nvidia Geforce Experience and the current video driver 384.76. So far, it has been almost 2 weeks and I have had no reboots or game freezes. I have had one instance where they game closed and it wanted me to submit a bug report.

 

I am not sure it will resolve it for everyone, but it is worth a try. I know some have suggested its hardware related, power supply and so forth. But I think that's odd seeing that as for me and others this is the only game that does it.

 

Also you may have a crash log that will show you what is happening. It doesn't show every time but you might get lucky and point you in the right direction. For me it was this error that caught my eye. The log is located here....

C:\users\"your user name"\AppData\Local\TslGame\Saved\Logs

Open up the crash context with notepad and see what you can find.

Here was mine....... It pointed to the unreal engine.

<ErrorMessage>LowLevelFatalError [File:D:\tsl\tsl-client-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176] &nl;Unreal Engine

GOOD LUCK!!!!!!!!!

 

Processor: Intel i7 CPU 950 @3.07GHz

Memory: 12.0 GB

Power Supply: 1000 Watts

System Type: 64-bit WIN10PRO

Video Card: Nvidia GeForce GTX 1070

Hard Drive: Samsung SSD 850 EVO 250GB

i have same problem but sometimes i wait a few moment later and i can play constant after freezing screen 

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Smokajoka    0
On 16/7/2017 at 0:05 AM, crajeejosh said:

.thats the shit you get when you make 100 mill and all you care about is money and not actually fixing the game.

EXACTLY

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luzu89    0

Date Seen:
Today (18-7-2017)

Server: 

Live Server

Error Message:
49jv5bG.png

Other Information:
Previous days it worked out fine, just some random crashes, but nothing big.

Troubleshooting Attempted:

  1. Files checked on steam 
  2. Deleted and reinstalled the game 3 times
  3. Firewall etc. disabled
  4. Startoption -autoconfig
  5. Windows 10 is up to date


 

Launch Options:

- Tried Autoconfig, but also removed it.. didnt resolve the problem
 

System Specifications:
Operating System: Windows 10 64x
Graphics Card: geforce 1070
CPU: I7-6700k
Ram: 16 gb
tbpFBC3.png

xyFzK03.png

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luzu89    0

Might just found the solution for this...

When I run the game on ULTRA on every aspect of the video setting, the crash won't show up. Once I degrade this on a lower setting e.g. high or v-low or even custom. It instantly crashes the game.

 

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CoNno    0

so this is literally everytime i load in to the pre game lobby, it just freezes and then the game just crashes and i have no idea why i need help

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fetchyyy    0

i can atleast play for 1-3 minutes the it battlegrounds crash reporter pop up and i punch my monitor 

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Casmi    0

Bug Description:
My game crashes at the countdown lobby every time.I have yet to make to the drop plane and the closest I have been is 3 seconds to go. I get no error message, but Task Manager says it is not responding. The game will not end task in the Task Manager and when I close the main game screen, Steam still shows me "playing the game" and will not stop this. I am prevented from opening any other program until I restart  my PC.

Date Seen:
I have been unable to to get past this issue since the date of purchase through Steam(13-JUL-2017)

Server: 
I have tried "Solo", "Duo", and the last one

Troubleshooting Attempted:
I have uninstalled/reinstalled the game several times, verified the integrity through Steam, Uninstalled/Reinstalled Windows 10. I tired the disabling CPU core method on youtube, Using several different nVidia drivers. Every other youtube suggestion.

Other Information:
The crash only happens during the Countdown Lobby. I have left the game open in the Character screen for hours with no issue, but when I go to join a game, no luck. 

Launch Options:

-malloc=SYSTEM
-USEALLAVAILABLECORES
-sm4

System Specifications:
Operating System: Windows 10
Graphics Card: Geforce GTX 660 Ti 3Gig
CPU: 3770K 3.5GHz
Ram: 16384 GB
 

I have several friends playing this and hope to find a solution soon.

Thanks,

Casmi

 

System.PNG

Display1.PNG

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okezsoke    0
Posted (edited)

Hi,
Similar issue here.
Never passed countdown.
Luckily I got back to windows, and that's it. I lowered all graphic settings, same thing happens.

I've sent crash info twice. I 'm sad. :(

Never had any problem with other games.


Radeon szoftververzió - 17.4.4
Radeon szoftverkiadás - Crimson ReLive
Grafikus chipkészlet - AMD Radeon R9 200 Series
Memória mérete - 2048 MB
Memória típusa - GDDR5
Mag órajele - 1070 MHz
Windows verzió - Windows 7 (Service Pack 1) (64 bit)
Rendszermemória - 8 GB
CPU típusa - Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz

 

I've attached a new image from a memory write error.

meme error.jpg

Edited by okezsoke
new error message

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Stubbies    0

SO i click play for solo duos or squads and i go through the loading screen for a  while i hear in game sound and then the sound stops i hit 1 fps the game freezes i cant open any other applications this happens about every 2 or 3 games even if i restart the application after every game it still happens the only way to quit the game is to restart my computer, sign out through ctrl+alt+delete. alt+f4 and ctrl+w don't work either. i cant get to task manager bc the game wont let me exit out. my whole screen isn't frozen because if i alt tab it shows me the other tabs i just cant open them its stuck on the pubg screen. WHAT DO I DO

Computer details: AMD fx-8300, Nvidia gtx 750ti, 8gb ram

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cdhill95    0

Basically, the game will just crash whenever it pleases. At the beginning, middle of a match, close to the end. You name it. I'm not having the plane issue like it would seem a lot of people are having. This is just straight up random, unprompted and scattered crashing.

Date Seen:
7/16/2017 through all the back to when I bought to game when it was first released

Server: 
live server

Error Message:
No error message other than the crash report client popping up.

Other Information:
I can't pinpoint a specific thing that would be making the game crash on me. It's happened so much whenever. Not an inventory issue. I'm not having memory issues. It's really making the game hard to play.

Troubleshooting Attempted:
I've tried running steam on administrator, launching the game through steam, making sure drivers are up to date, verifying the integrity of the game files, closing all other programs while playing, monitoring hardware, and basically everything covered in the troubleshoot guide.

Launch Options:
Haven't changed any of this.

System Specifications:

Operating System: Windows 10 home 64 bit
Graphics Card: gtx 1080 classified edition
CPU: i7-4790k
Ram: 16 gb

Capture1.PNG

Capture2.PNG

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Date Seen:
7/18/2017

Server: 
Live server

Error Message:
no error messages pop up it asks to send the error file

Other Information:
i just switched gpu's to a 1080ti and now i can not load pubg

Troubleshooting Attempted:
completed all troubleshooting steps recommended

Launch Options:
no launch options have been changed

System Specifications:
 

dxdiag1.PNG

dxdiag2.PNG

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Kaffa    1
On 7/17/2017 at 7:50 AM, Hategrime said:

Is anyone else experiencing the game crashing mid to late game? I've had pubg since the beginning and since last week I've had this issue. The game is causing my computer to crash EVERY single match. The game freezes and I can hear the crash through my headset. It is extremely frustrating. I've already ruled out software and hardware as the issue. I can run other games no problem. I have reinstalled, removed firewall, factory reset, cleaned up pc using malwarebytes and CC cleaner, used both SSD and HD to run game, and validated PUBG files.  I'll put my specs down below. If someone has a fix for this issue I will be forever grateful 1f44f_1f3fb.png??

i7 6700k 4.00
EVGA gtx 1080 ftw 
16.0 GB ram
Windows 10
MB- G1 Sniper Z170

Exactly my error

 

MSI Laptop, 6700hq, 1070gtx

16GB RAM win 10.

 

factory reset AND clean windows install did not solve the issue

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15wileyr    0

Hi I'm experiencing crashes every time mid-game, game used to work fine. Does this log mean anything to anybody?

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-D3E859054FF26FE73FAD06A461AD3B28_0000</CrashGUID>
<ProcessId>3720</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>false</IsAssert>
<CrashType>Crash</CrashType>
<SecondsSinceStart>1642</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.14.3-0+++UE4+Release-4.14</EngineVersion>
<CommandLine>-LobbyUrl=front.battlegroundsgame.com/index.html</CommandLine>
<LanguageLCID>1033</LanguageLCID>
<AppDefaultLocale>en_US</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.14-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>X:/Games/SteamLibrary/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>X:/Games/SteamLibrary/steamapps/common/PUBG/</RootDir>
<MachineId>15EC68D94A1E83FC28B8A9A473C2BFD3</MachineId>
<EpicAccountId></EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage></ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>4</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>8</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
<Misc.CPUBrand>Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTX 1080</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 7</Misc.OSVersionMajor>
<Misc.OSVersionMinor>Service Pack 1</Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>17090891776</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>8796092891136</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>65536</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>
 

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okezsoke    0
14 hours ago, okezsoke said:

Hi,
Similar issue here.
Never passed countdown.
Luckily I got back to windows, and that's it. I lowered all graphic settings, same thing happens.

I've sent crash info twice. I 'm sad. :(

Never had any problem with other games.


Radeon szoftververzió - 17.4.4
Radeon szoftverkiadás - Crimson ReLive
Grafikus chipkészlet - AMD Radeon R9 200 Series
Memória mérete - 2048 MB
Memória típusa - GDDR5
Mag órajele - 1070 MHz
Windows verzió - Windows 7 (Service Pack 1) (64 bit)
Rendszermemória - 8 GB
CPU típusa - Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz

 

I've attached a new image from a memory write error.

meme error.jpg

OK, so my problem was instantly solved by adding another 8 Gbs of RAM. Luckily I had some extra RAM in my drawer. :D
So...let me say, minimum requirement is 16Gbs at the moment.

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