There are so happy to help. The only reply you'll ever get.
Thank you for writing to PUBG Support.
It looks like you are seeing a restriction error message on the account.
We understand that this may be a very frustrating experience. However, please understand that a restriction is placed because we have determined that there was a violation of our terms and services.
Please note that even without having any programs specifically for “hacking/cheating” there are other programs or actions that can violate our Rules of Conduct and cause a permanent restriction.
- Software that bypasses the services in the game
- Programs that alter the game in any way (even if it is not for cheating)
- Cheats, macros, etc. for other games and not for PUBG is still a violation of the game’s services
Having purchases, low KPD, short gameplay time, etc. does not exclude any accounts from restrictions.
We can assure you that the account was blocked because there was a violation discovered on the account. We apologize but we cannot provide any specifics on the details of the violation.
Therefore, we do not accept any requests for rechecking account restrictions. However, we also constantly check our systems for false bans and if found, we correct any issues internally.
We will continue our work to make sure that no erroneous restrictions are made and continue creating a fair gaming environment for all BATTLEGROUNDS players.
NOT JUST A GAME, THIS IS BATTLE ROYALE
After a few games yersterday, after getting killed I suddenly get the message that I've been banned from Steam.
Today, I log on to Steam and I see the message that the devs have banned me.
It has been over 17 hours since I was banned, and the tweet from @PUBG_help said it would take only 5 hours.
1. It doesn't state why, so that I could understand the reason of my ban
2. I've done nothing that breaches the ToS or code of conduct, so it seems like a random ban
Would it be possible to inform me as to why I was banned?
If I was banned for no valid reason, could I get unbanned please?
In-game name : oEcHeYeTi
Steam display name : oEcHeYeTi
Picture of the ban message https://imgur.com/a/WIfWmPj
I've been unbanned, so they are working on it.
Just sucks that there is zero communication on the status since the issue should have been fixed 11 hours ago.
Hope you all get yours soon.
To the Devs, you should be ashamed on yourselfs that this is happening again.
I've seen plenty of bugs in my life, but a bug the bans innocent people.... Well that can never happen.
Not only does it happen once, this is the SECOND TIME where you ban INNOCENT players, all the while cheaters still roam free
So after getting a false ban, which has been noted as one by PUBG, I'm still banned.
This issue should have been solved 8 hours ago.....
Not only can't i play the game, my profile is being shamed as well.
On steam it's shows that i've been banned, people think i'm a cheater.
Compensation? I mean they are shaming people's accounts
I've just opened up my computer to see a permanent ban which is really shocking because I've never used cheats and its literally my favourite game at the moment and it's not exactly cheap so a ban is ridiculous and I hope I get unbanned. I'm not sure what to do about this? It says I was banned by a game developer. I was playing yesterday.
Steam account : coolhandsluke10
PUBG nickname: Lucius_GOD