Jump to content
tig3rba7m

Game crash: Megathread

PUBG_RoboDanjal

Hi all,

We're aware of some issues with your game crashing so I've made this megathread to collate the current threads. 

If you are posting that you're having this issue can you please let us know the following information: 

Which Xbox console are you using? 

When does the crash occur? (On launching the game, whilst matchmaking, whilst in the game, other (please specify)) 

What happens when you crash? Is there an error code, does it kick you to the dashboard, or do you go back to the main menu? 

Message added by PUBG_RoboDanjal

Recommended Posts

Xbox One 

Loads of issues since 1.0 full release. 

In squads it takes around 3-4 attempts to get all 4 of us into a game. Either one person can't ready up and has to back out and resend invites. Or when we all manage to ready up, one person gets kicked before the lobby countdown screen. 

Sometimes the sound isn't on when in the plane either, though that's not a huge deal. It makes you lose connection to xbox live occasionally aswell, atleast that's the error message you get, usually not actually the case. 

 

All these problems had been eradicated from the trial version, but now they're back with a bang. Worse than ever. 

Love the new map though. Just need the bugs sorting 

Share this post


Link to post
Share on other sites

Xbox one X

On Erangel - Squads

 

Last night I was playing with my squad and while we were camping at the bridge, we all got the message about network lag. We could only press start and go through our inventory but we stood there stuck. After 2-3 minutes stuck with network lag detected message it took as to the game selection screen with a message about an error. That match I believe was not registered at all and i suppose it made everyone stuck. I hope this was the first and last time it happens to me because after all that looting and driving I don't want to lose everything because of such errors.

Share this post


Link to post
Share on other sites

Xbox one x. Solos. Tpp. Erangel map. 

 

crash occurred during the match. About 20-30 minutes in. Late in the game. Shortly before the crash I unlocked the “marksman achievement”. 

 

My screen just froze and there was a loud monotone noise. 

 

No error code

 

after the crash it took me back to my Xbox home page. Not the title screen. 

 

This is exactly like the types of crashes that’s I used to get early on in the pre release days. the first crash I’ve had in a long long time. 

Edited by PHILLI0NAIRE

Share this post


Link to post
Share on other sites

OG Xbox

 

I've been going balls deep into Sanhok since release but at the end of a gaming session I like to unwind and play the other maps. Everynight after a good 4+ hour sesh on Sanhok I try to enter a regular BR lobby and it either kicks me as soon as the time hits 0 or a second after I land.

 

Will do more tests to see if it only happens after I play Sanhok for extended periods of time or if time doesnt matter.

Share this post


Link to post
Share on other sites

Xbox One X

after star matchmaking and joining a  game  the screen goes black and the game crashes (version 1.0)

and goes back to the dashboard

The game is installed in an external USB HDD

 

Edited by Panchom77
adding comments

Share this post


Link to post
Share on other sites

I've managed to fix my crashing issue by moving the game over from Internel to external HDD. Going to switch it back to Internel shortly to see if the crashing happens again or not. 

Share this post


Link to post
Share on other sites

I’m using the original Xbox one and For me, the game crashes not to long after I begin a match and when the game crashes it freezes for a second and then kicks me back to Xbox home.

Share this post


Link to post
Share on other sites

Xbox One X. The game was installed externally but I moved it internally a while back. That switch in my opinion means nothing. My crashing has been happening during Sanhok thats all Ive been playing. I have gotten kicked three different types of way, but they all have the same out come!  The first way is thru opening the map during the beginning sky dive. If I dont open the map during the plane ride I dont get kicked. The second was being in a cloud of smoke from a grenade in a house with abt 3-4 of an opposing team surrounding me. I got kicked right after I knocked someone and was starting to shot another. The third was me simply having a fight normally but was in a house I believe. Whenever I get kicked it completely shuts down the one x. I literally take my batteries out of my controller then hit the power button on the console. When the system turns back on it says it was about to overheat and that the one x has a automatic shutdown for such occurrences? Weird its cold to the touch and it definitely doesnt do this on any other game. So I decided to but the nyko ac power cord. I honestly do notice a major difference in the speed consumption of the system. For sure a noticeable difference really fast like I remember when I first had turned the system on. Just after a update is when shit hit the fan.

Share this post


Link to post
Share on other sites
16 minutes ago, LLC420 said:

Xbox One X. The game was installed externally but I moved it internally a while back. That switch in my opinion means nothing. My crashing has been happening during Sanhok thats all Ive been playing. I have gotten kicked three different types of way, but they all have the same out come!  The first way is thru opening the map during the beginning sky dive. If I dont open the map during the plane ride I dont get kicked. The second was being in a cloud of smoke from a grenade in a house with abt 3-4 of an opposing team surrounding me. I got kicked right after I knocked someone and was starting to shot another. The third was me simply having a fight normally but was in a house I believe. Whenever I get kicked it completely shuts down the one x. I literally take my batteries out of my controller then hit the power button on the console. When the system turns back on it says it was about to overheat and that the one x has a automatic shutdown for such occurrences? Weird its cold to the touch and it definitely doesnt do this on any other game. So I decided to but the nyko ac power cord. I honestly do notice a major difference in the speed consumption of the system. For sure a noticeable difference really fast like I remember when I first had turned the system on. Just after a update is when shit hit the fan. Even with the new power cord PUBG still kicks me and it better not mess my one x up!!!

 

Edited by LLC420

Share this post


Link to post
Share on other sites

Just crashed twice in 5 min. Xbox one x. Noise glitch. Half way thru my drop to pecado. Screen froze and had to go to dashboard and relaunch

Share this post


Link to post
Share on other sites

Xbox OG Sanhok twice last night while looting my game froze. Had to force quit the game and load back in. Played 2 hours. 

Share this post


Link to post
Share on other sites

Which Xbox console are you using? 

Original Xbox (1tb edition), hardwired back to BT Homehub, EU Servers, game installed on external SSD (Samsung 860).

(Same set up since June 26th patch and same set up since game launch bar the SSD).

 

When does the crash occur? (On launching the game, whilst matchmaking, whilst in the game, other (please specify))

The game crashes straight after the joining lobby countdown has completed (i.e. 5-4-3-2-1.... game crashes).

 

What happens when you crash? Is there an error code, does it kick you to the dashboard, or do you go back to the main menu? 

You are returned to the Xbox Home menu and you have to launch PUBG again. You are able to rejoin the match but (with an SSD) the plane is 2/3rds across the map.. at best).

 

This crash seems to occur a couple of times per game session and at random times across the session.

 

K.

Share this post


Link to post
Share on other sites

Crashing 1 or 2 times every session as since 1.0.

OG xbox with ssd.

Crashes during game, loading in to lobby returning to menu. Normally random. 

 

Always get put back to the xbox dash.

  • Like 1

Share this post


Link to post
Share on other sites

Xbox One X evo edition

 

 

game loads fine at menu and then once in the plane after one person drops the game freezes making a static frozen plane noise or random noise until game eventually closes by itself or I exit to dashboard it happens every time after new update making game comepletely unplayable atm since the update.....

Share this post


Link to post
Share on other sites

hi i have problem from the last update after 2-3 games the console (xbox one x) shut down and when open it again it says about temp protection.my console is clean and it has enough air.i have this problem only at pubg and i communicate with microsoft and they said to me to ask here if anyone else had this problem also.

Share this post


Link to post
Share on other sites
21 hours ago, akman78 said:

hi i have problem from the last update after 2-3 games the console (xbox one x) shut down and when open it again it says about temp protection.my console is clean and it has enough air.i have this problem only at pubg and i communicate with microsoft and they said to me to ask here if anyone else had this problem also.

 

Have had this exact same crash. 

 

Xbox one X

 

Console completely shut off and told me something about temperature when I turned it back on. Happened when I jumped out of a plane on Sanhok. Only had it happen once so far but seen multiple people have same issue. 

Share this post


Link to post
Share on other sites

Yessir. I just got done talking to MS support last night about the same Xbox X crashing issue at the beginning of the game due to insufficient ventilation.

 

i found out 2 things about it.

1.) It doesn’t matter how late or early you jump. It only crashes when 12-15+ people jump around you. Now originally I didn’t know this until I squaded up with friends and had them let me know.

 

2.) You can prevent it from crashing by keeping your camera angle upwards towards the sky. Only difficult thing is if you look down to early before everyone spreads out, it will crash. Now I’m not 100% sure on this, I only tried this in 2 games with my friends where we dropped Paradise on Sanhok, and pochinki, and there was a good amount of players there and I did not crash while looking up.

 

A little note - although the Xbox crash reason/report says insufficient ventilation, i was able to have it crash by jumping in a hotspot, on my first game while the Xbox was not even warm yet. Not sure why it boots up and says that’s the reason, but it’s definitely on the games’ end.

 

Never happened before 1.0 update, only game this happens on.

 

10B1A8D9-E048-484D-8E31-1FA4127C93C2.jpeg

Edited by Dangles

Share this post


Link to post
Share on other sites

Hey All,

I have an X too but i haven't had any of the issues everyone is talking about. I have had hardware issues with controllers loosing sync but that was a simple fix. This fix i now do regularly which seems to help my system run smother with no problems. Once a week with the console on I do a hard reset which is simply pushing and holding the power button till the console turns off. After giving it a few minutes i restart and boom i'm back up and running after i sign in again (make sure you have your password). The only issue i have with this game is Miramar jumping into a few places like Haci. or the casino in el pozo thats where i either get play dough or just interiors not loading.

Share this post


Link to post
Share on other sites
1 hour ago, Dangles said:

Yessir. I just got done talking to MS support last night about the same Xbox X crashing issue at the beginning of the game due to insufficient ventilation.

 

i found out 2 things about it.

1.) It doesn’t matter how late or early you jump. It only crashes when 12-15+ people jump around you. Now originally I didn’t know this until I squaded up with friends and had them let me know.

 

2.) You can prevent it from crashing by keeping your camera angle upwards towards the sky. Only difficult thing is if you look down to early before everyone spreads out, it will crash. Now I’m not 100% sure on this, I only tried this in 2 games with my friends where we dropped Paradise on Sanhok, and pochinki, and there was a good amount of players there and I did not crash while looking up.

 

A little note - although the Xbox crash reason/report says insufficient ventilation, i was able to have it crash by jumping in a hotspot, on my first game while the Xbox was not even warm yet. Not sure why it boots up and says that’s the reason, but it’s definitely on the games’ end.

 

Never happened before 1.0 update, only game this happens on.

 

10B1A8D9-E048-484D-8E31-1FA4127C93C2.jpeg

 

Good info. Had the same message as you when I turned it back on. I have no idea what causes it, but you may be right about strain on the system if a lot is happening around you. I have no way of testing this unless I go hot drop every time. I've only experienced it once since 1.0, and can't remember the circumstances surrounding it other than I dropped near Base Camp, I think....so maybe it was too many people. 

 

Still a very strange bug to occur for a game. Have never seen anything like this in any other game. Reading the PUBG Xbox Reddit, others have same issue. 

Share this post


Link to post
Share on other sites
37 minutes ago, HashtagDutch said:

 

Good info. Had the same message as you when I turned it back on. I have no idea what causes it, but you may be right about strain on the system if a lot is happening around you. I have no way of testing this unless I go hot drop every time. I've only experienced it once since 1.0, and can't remember the circumstances surrounding it other than I dropped near Base Camp, I think....so maybe it was too many people. 

 

Still a very strange bug to occur for a game. Have never seen anything like this in any other game. Reading the PUBG Xbox Reddit, others have same issue. 

Yeah, I read the reddit 2 nights ago and saw others posting it. I decided to wait for a fan I bought yesterday to ventilate the hot air away from the back of the console to be certain. But after it crashed on my first game home from work, I knew immediately it wasn’t a ventilation problem. Next couple games like I said I angled camera upwards and no crash. Only thing that sucks though is you’ll definitely be one of the last to land. I typically just have my buddies try to call out where to go or just land with them.. All in all yeah I believe it’s stress from loading the map at the beginning and players dropping.

 

Why it didn’t happen before the 1.0? I’d assume because I was one of the ones suffering from the frame drop (which was fixed in the recent update, feels solid 30 FPS for once), and that probably helped ease the stress of loading everything.

Edited by Dangles

Share this post


Link to post
Share on other sites

Which Xbox console are you using?

 

Xbox one Original

 

When does the crash occur?

 

Launching the war mode, launching a matchmaking, during a game, while loading... at any stages of the loading of the game

 

What happens when you crash?

 

Lost connection error, back to the dashboard or xbox menu, freezes for a minute

 

In resume : the only game that crashes and it crashes anytime I play solo or in a party

 

plz fix these crashes that should have been fixed at the release of the game. I can see that nothing has improved on Xbox One Original, still ceashes as much and the streaming of the map, oh my god, still have to wait 30secs. If the game don’t run on Xbox One Original, why release it.

 

Hope I will have a serious answer and not restart your console.

 

thanks

Share this post


Link to post
Share on other sites

One of each 3 games of the new war mode kicks me out to the title board. Textures take forever to load. People may get inside mountains and shoot from inside. Some times, when the match starts, i get a connection lost error. The match loading time is taken from the game play, and it might be up to 1 minute 

 

Xbox one S 1TB 63%free

 

Share this post


Link to post
Share on other sites

Which Xbox console are you using?

 

Xbox One X

 

When does the crash occur?

 

Ass soon as you jump out of the airplane. Sometimes happens, sometimes doesn't...may have to do with how many jump in a given spot..

 

What happens when you crash?

 

Game crashes and your Xbox shuts off. Like completely shuts down, and upon restart it states over heating may be an issue. Been multiple reports of this. My xbox X is fine, and no other game does this. Please fix this l;literal game breaking and possible console breaking bug. 

 

thanks

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×