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New Crate System FAQ

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New crate system FAQ

 

What is a crate?

Crates are virtual boxes that can be purchased within PUBG and carry clothes and accessories that a character can wear. These items do not impact gameplay and only serve as cosmetic items. Various cosmetic items are included in different types of crates.

 

How can I get a crate?

Go to Rewards Get Crates menu at the game lobby to purchase a crate with your BP. The initial purchase price is 700BP and you can buy up to 6 crates a week. The price will increase with each crate you buy (700 / 1400 / 2800 / 4200 / 5400 / 7000).

The crate purchase cap will be reset every Monday at 12AM (UTC).

You will receive one of Wanderer / Survivor / BIKER / DESPERADO crates randomly when you purchase a crate. The Early Bird Key (paid item) is needed to open the DESPERADO crate.

 

How can I buy a paid item key?

You can buy a paid key at Rewards My Crates in the main menu. Upon clicking the purchase button, you will be sent to the Steam market. The key prices are the same all around the world - $2.5.

The Early Bird Key can be used to open both the Gamescom crate and DESPERADO crate.

  

I got a crate that I don’t want, what can I do?

Unlike the items within, a crate cannot be refunded in BP. However, you can use the Steam market to exchange or sell the unwanted crate to another player. Also, you can send the crate as a gift to a friend who just started the game and doesn't have many outfits. In either case, please utilize the Steam marketplace.

 

Is there anything I should keep in mind when trading on Steam marketplace?

You can exchange/trade most of the items on Steam marketplace. However, some items may require some time after obtaining them to be able to trade. There are also those that cannot be traded at all.

 

Are crates on sale for limited time only?

Crates will be on sale without any time limit once they are updated on the live server. Aside from special crates sold during specific period of time such as Gamescom Crate, we do not have any closing date for sales of crates planned.

 

How do I obtain items from a crate?

Select the crate you want from Rewards – My Crates from the main menu and click Open Crate button to obtain an item. You cannot open crates requiring paid keys unless you bought the key.

 

Can I see what cosmetic items are included in the crate?

You can see the type of cosmetic items included in the crate by clicking “!” icon on the bottom right of the crate icon.

 

Can male characters wear skirts?

All outfits can be worn by both genders in PUBG.

 

How can I get a refund?

Crate opened by consuming BP cannot be refunded according to the current policy. You can send a request to the Steam refund page for a refund of paid keys but only when they have not been used yet. Please refer to the link below. 

http://store.steampowered.com/steam_refunds/

 

What should I do if I did not get a crate after purchasing it or there was no item inside the crate?  

Please click the link below and submit your request to the support desk.

https://pubgsupport.zendesk.com/

 

The below chart shows the crate drop rate

The new free/paid crates have a 40% drop rate and the previous crates (Wanderer and Survivor) have a 10% drop rate

 

Category

Drop rate

DESPERADO
(new paid crate box)

40%

BIKER
(new free crate box)

40%

Wanderer

10%

Survivor

10%

 

The below chart shows the individual drop rate per item that can be earned through the new free/paid crate boxes. (displayed down to two decimal places)

DESPERADO item name

DESPERADO drop rate

Sleeveless Turtleneck Top (Gray)

8.00%

Leather Boots (Black)

8.00%

Punk Knuckle Gloves (Black)

7.50%

Baggy Pants (Black)

7.50%

Striped Tank-top

7.50%

Wide Pants (Red)

7.50%

Punk Knuckle Gloves (Red)

7.00%

Sleeveless Turtleneck (Black)

7.00%

Baggy Pants (Brown)

5.00%

Long Leather Boots (Brown)

5.00%

Striped Shirt (Gray)

5.00%

Beanie (Brown)

5.00%

Horn-rimmed Glasses (Black)

4.50%

Training Pants (Light Blue)

4.50%

Leather Boots (Brown)

4.50%

Horn-rimmed Glasses (Brown)

2.50%

Aviator Sunglasses

1.30%

Checkered Jacket

1.30%

Long-sleeved Leather Shirt

0.60%

Leather Hoodie (Black)

0.32%

Leather Hoodie (White)

0.32%

Cloth Mask (Leopard)

0.16%

 

BIKER item name

BIKER drop rate

Long-sleeved T-shirt (Red)

15.00%

School Shoes (Brown)

15.00%

raglan shirt

10.00%

T-shirt (Pink striped)

10.00%

Polka Dot T-shirt

10.00%

Dirty Long-sleeved T-shirt

10.00%

School Shoes (Black)

5.00%

Skinny Jeans (Khaki)

5.00%

Gas Mask (Half)

4.50%

Beanie (Gray)

4.50%

Sleeveless Turtleneck (Red)

4.50%

Skinny Jeans (Pink)

2.50%

Patrol Cap (Brown)

1.20%

Sleeveless Turtleneck
(Gray Striped)

1.20%

Patrol Cap (Gray)

0.40%

Biker Pants (Black)

0.40%

Floral Shirt (White)

0.26%

Sneakers (Black)

0.26%

Padded Jacket (Purple)

0.06%

Princess Power Tank-top

0.06%

Floral Shirt (Black)

0.05%

Biker Pants (Gray)

0.05%

Aviator Goggles

0.028%

Sleeveless Biker Jacket (Brown)

0.0128%

Sleeveless Biker Jacket (Black)

0.0128%

Cloth Mask (Checkered)

0.0064%

 

 

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