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Known Issues - Updated 02/23/2018

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Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.
The Dev Team is currently looking into the infinite loading bug as a top priority.

 

We will let you know as soon as we have new updates and we apologize for the inconvenience caused. 

 


[Update time: 02/23/2018 18:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • ADSing with a Tommy Gun while wearing a certain cosmetic items blocks sight
  • When the inventory window is closed while the quantity control key (ctrl) is held and then opened again, the quantity control key remains active and the quantity adjustment popup window is displayed
  • Sometimes the lung capacity gauge is not in sync between being in the water and out of water
  • Crouch walking in a certain area in Erangel can cause the character to fall through the ground

 
Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.
Infinite loading screen when trying to join a match

  • Two players getting stuck in the door
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Voice chat not working after jumping out of the plane
  • Switching to ADS mode (hold right click) while jumping or reloading requires a re-input instead of working immediately after the action is finished
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • Aim point of Red dot sight and Holographic sight intermittently shows in pixels
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • An abnormal in-vehicle character position is shown when the vehicle is in a specific state
  • The camera perspective only shifts up and down in certain situations in the airplane
  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • On occasion, using throwable explosives can result in large FPS drops
  • Motorcycle with sidecar can flip/jump when the server is unstable
  • Vehicles can sink into ground and explode when the server is unstable
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement.
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • Incorrect weapon shown as having been used by the enemy on the Deathcam
  • Quantity adjustment popup window displays automatically when picking up/discarding items from the Inventory screen
  • Cannot climb onto certain terrain from water in Erangel

 
Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Character stuck at a certain location
    • The character looks normal to the player, but is shown to be stuck in a random location to other players. Any damage the stuck double takes, affects the normal character as well. This phenomenon can be confirmed through the Deathcam and Replay. If you experience this phenomenon, please contact our customer support and share your replay file
  • Aim point of Red dot sight and Holographic sight intermittently shows in pixels
    • If you are experiencing this issue, please send your PC specs and ingame settings to customer support 

 
Resolved Issues
These are issues which were implemented to the live server among the “Scheduled To Be Fixed” category

  • Delay between reload and the first shot
  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • Intermittent character position readjustment occurs when repeatedly crouching or jumping from crouch
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Dying from falling when vaulting and climbing
  • After reconnecting to the game, the player would get a glitched view when using ADS on their weapon
  • The player didn’t receive any damage after entering a vehicle from a prone position and then exiting while the vehicle was moving
  • After entering the vehicle (passenger seat) from prone position and using heal/boost items, the player was shown using the items in prone position instead of sitting down
  • Some fences or structures being penetrable only on one side

 


Archived Known issues list: 02/09/2018 

Spoiler

 

Hello, PUBG players,
 
Here are some issues that we have gathered up until this week and are being investigated / scheduled to be resolved.


It turns out some items that we announced last week to have the ‘solution deployed’ have not been applied to the live server yet. These items have been moved to the ‘Scheduled To Be Fixed category. We apologize for the confusion.

 

 
[Update time: 02/09/2018 18:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • Delay between reload and the first shot
  • Dying from falling when vaulting and climbing
  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • Aim point of Red dot sight and Holographic sight intermittently shows in pixels
  • ADSing with a Tommy Gun while wearing a certain cosmetic items blocks sight


Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • Random overturning of motorcycles
  • Two players getting stuck in the door
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Infinite loading screen when trying to join a match
  • Voice chat not working after jumping out of the plane
  • Switching to ADS mode (hold right click) while jumping or reloading requires a re-input instead of working immediately after the action is finished
  • Some fences or structures being penetrable only on one side
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • Smoke effect disappears for some players
  • Mouse cannot be manipulated sometimes while in the airplane
  • The camera perspective only shifts up and down in certain situations in the airplane
  • Intermittent character position readjustment occurs when repeatedly crouching or jumping from crouch
  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • When the inventory window is closed while the quantity control key (ctrl) is held and then opened again, the quantity control key remains active and the quantity adjustment popup window is displayed
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Character can slide with a specific movement to move and stand up before landing
  • A severe frame drop occurs intermittently at the same time with the blast of a thrown grenade
  • An abnormal in-vehicle character position is shown when the vehicle is in a specific state
  • When entering scope mode (right-clicking mouse), sometimes an abnormal view is displayed
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Sometimes the lung capacity gauge is not in sync between being in the water and out of water
  • Cannot move towards land because of the terrain when underwater in some places
  • Under certain circumstances the character's upper/lower body in the water appears to be disconnected
  • Crouch walking in a certain area in Erangel can cause the character to fall through the ground

 


Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Character moving in a vehicle appears at a random location
    • Character appears in a random location from the perspective of other players while actually in a vehicle. The actual character in the vehicle also takes damages when the relocated double is attacked. This phenomenon can be confirmed through the Deathcam and Replay. If you experience this phenomenon, please contact our customer support and share your replay file
  • Character stuck at a certain location
    • The character looks normal to the player, but is shown to be stuck in a random location to other players. Any damage the stuck double takes, affects the normal character as well. This phenomenon can be confirmed through the Deathcam and Replay. If you experience this phenomenon, please contact our customer support and share your replay file

 
Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • Vehicles are not visible sometimes on the Erangel bridges and will become visible when you move closer
  • Character is moved to a random location when switching seats inside a vehicle.

 

 

Archived Known issues list: 02/02/2018

Spoiler

 

Hello players,
 
In addition to information we shared last week, here is a list of known issues under investigation or being work on for resolution.
Please refer to the below for details.

[Update time: 02/02/2018 18:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Dying from falling when vaulting and climbing in the water

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • After reconnecting to a DUO/SQUAD game, the camera gets fixed to the feet and player can see through the floor
  • Random overturning of motorcycles
  • Two players getting stuck in the door
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • 4x Scope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Game freezing when attempting to enter a match
  • Voice chat not working after jumping out of the plane
  • Switching to ADS mode (hold right click only) while jumping or reloading disengages ADS after the action is finished
  • Some fences/structures are bullet-penetrable only from one side
  • Aim point intermittently shows in pixels

 
Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the main menu, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your main menu. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your main menu and contact customer support

 
Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • After reconnecting to a DUO/SQUAD game, team members cannot distinguish or revive each other
  • After reconnecting to a DUO/SQUAD game, team members’ markers on the map are different from their actual locations
  • After reconnecting to a DUO/SQUAD game, team members’ HP indicators on the lower left appear full and do not change
  • The compass UI wobbling when parachuting straight down
  • Delay between reload and the first shot
  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • When the character opens the door while sitting down, the door opens as the character stands up instead of opening immediately
  • When player changes the seat while the motorcycle is in the air, it stops and sinks to the ground
  • Some in-game texts are missing or misaligned
  • After reconnecting to the game, the camera direction of ADS FPP goes off intermittently
  • Heal or boost items are usable underwater
  • Some terrains or weathers not displaying correctly

 

 

Archived Known issues list - 01/26/2018

Spoiler

 

Players,
 
This is a list of issues that have been identified after the latest live server update, which are under investigation or in the process of being resolved. 

 

The PUBG dev team are fixing various bugs and issues in addition to developing new content and game systems. It is our goal to improve the level of transparency when it comes to letting you know which issues have been identified and are being worked on. We are striving to have a better turnaround on identifying and solving emerging issues. 

 

Most of the recent map bugs have been fixed and patched on the live build. However, because of the large scale and complexity of the terrain, there may be areas with as of yet undiscovered bugs. These areas are more likely to be areas that haven’t been exposed to players as much as other areas or some remote places on the map. (Examples: character being able to move and use a weapon even after falling through the ground; character being half-buried when proning; character being stuck in the terrain or falling to their death underground) Player reports can be very helpful for us to fix these issues as quickly as possible. If you have noticed a problematic location, please report with a screenshot or video.
 

We will provide an update and revise the list when there is a fix to address any of these issues


Thank you.
 


[Updated: 01/26/2018 18:00]
 
Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • The compass UI wobbling when parachuting straight down
  • Dying from falling when vaulting and climbing in the water
  • Delay between reload and the first shot
  • The adjusted zoom level in 8x scope resets after changing into another weapon
  • When the character opens the door while sitting down, the door opens as the character stands up instead of opening immediately
  • When player changes the seat while the motorcycle is in the air, it stops and sinks to the ground
  • Holographic and Red Dot sights are intermittently pixelated
  • Some in-game texts are missing or misaligned
  • After reconnecting to the game, the camera direction of ADS FPP goes off intermittently

 
Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • Random overturning of motorcycles
  • Two players getting stuck in the door
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Long Leather Boots (Brown) do not have spikes in the game
  • 4x scope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • After reconnecting to a DUO/SQUAD game, team members cannot distinguish or revive each other
  • After reconnecting to a DUO/SQUAD game, team members’ markers on the map are different from their actual locations
  • After reconnecting to a DUO/SQUAD game, team members’ HP indicators on the lower left appear full and do not change

 
Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the main menu, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your main menu. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your main menu and contact customer support
  • When trying to reconnect to the game after disconnecting, “Reconnect” button isn’t there.
    • If you see an error message in the lower part of the main menu, please contact customer support with a screenshot.

 
Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • To be updated soon

 

 
 
Please note:
*It may take some time for the resolved issues to be reflected on the live servers.
*There could be issues under investigation or being resolved that are not included in the list above.
*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.
*Please report any other issue or bug to our official forum.

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