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PUBG_Hawkinz

Known Issues - Updated 07/12/2018

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Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are generally not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received is extremely helpful in this endeavor.


We will be sure to share the ongoing progress of the issues that are most frequently reported. 
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • When equipping a vest through the inventory window, the durability of the appears low momentarily
  • When creating a custom game, the slider for the friendly fire damage shows "NaN" instead of a number.
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • The health gauge UI blink as red intermittently after embarking on a vehicle
  • The wording used for exiting the game varies, depending on where the menu is opened.
  • Scope for crossbow was not aligned.
  • The reticle for the SLR was displayed as a chevron, instead of a cross when a 4x scope was equipped.
  • Players were unable to ADS immediately after changing seats in a vehicle.
  • Intermittently, when reviving a teammate and the timer reached 0, the revive wouldn't work.
  • In the observer's perspective, some UI elements are not visible
  • When spectating teammates after death, markers for teammates are not visible or are displayed incorrectly.
  • After an enemy has died, in some instances, the loot box would not show. 
  • The game client  crashes intermittently when watching replays.
  • When a player dies after getting knocked out, the knocked out icon remains on the map.
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun.
  • In Sanhok, players can go through certain terrain which they shouldn't be able to.
  • In Sanhok, some buildings are not displayed on the map.
  • Character  movement is sometimes unintentionally obstructed by some objects on Sanhok and Miramar.

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When setting up ADS key input method as "hold", plyers can use ADS function while the inventory is open
  • Controller Binding Preset function does not work in control settings (Fix in progress->closed)
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • When a controller is connected, the background color of the item list window becomes white.
  • The ceiling of a particular building in Sanhok is displayed incorrectly.


Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • One of the emotes triggers unintended movement 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Player character sometimes slides forward or upward to stand up
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground
  • A player's weapon can be shown at an incorrect location on the map, with gunsounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely
  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position
  • The weapon shadow is displayed incorrectly for some weapons in the FPP view
  • When riding a motorbike the health bar UI disappears
  • In some specific situations, players can move through a ceiling upon exiting a motorbike. 
  • Players can vault over other players' characters when they are positioned at certain heights
  • Molotov or stun grenade's hit animation does not finish in certain cases and players become unable to ADS
  • After certain steps player motion is shown as if scoping next to a wall
  • No debris when frag grenades or molotovs destroy doors 
  • When activating client, it appears to crash, but only for limited amount of users
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • Zeroing with 8x displayed unnaturally from time to time 
  • Spamming crouch sometimes causes character movement to stutter.
  • When watching the death cam, in some instances the game will crash.
  • There is a large pit in the ground near Los Leones in Miramar.

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
    Please contact customer support with your specific game environment information
    To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

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Previous Known Issues lists:

 

Archived Known Issues List 06/29/2018

Spoiler

[Update time: 2018/06/29 10:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • When in ADS, other players can become invisible in certain circumstances
  • In some regions, the news banner is blank
  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game

 

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When setting up ADS key input method as "hold", plyers can use ADS function while the inventory is open
  • When equiping a vest through the inventory window, the durability of the appears low momentarily
  • When creating a custom game, the slider for the friendly fire damage shows "NaN" instead of a number.
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Controller Binding Preset function does not work in control settings
  • Unable to spectate teammates intermittently

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • When spectating, change spectaing player guide message is shown as English for all languages.
  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Player character sometimes slides forward or upward to stand up
  • When activating client, it appears to crash, but only for limited amount of users
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground
  • A player's weapon can be shown at an incorrect location on the map, with gunsounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely
  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position
  • The weapon shadow is displayed incorrectly for some weapons in the FPP view
  • When riding a motorbike the health bar UI disappears
  • In some specific situations, players can move through a ceiling upon exiting a motorbike. 
  • Players can vault over other players' characters when they are positioned at certain heights
  • Molotov or stun grenade's hit animation does not finish in certain cases and players become unable to ADS
  • Game exit text used in lobby and in the match varies.
  • After certain steps player motion is shown as if scoping next to a wall
  • The health gauge UI blink as red intermittently after embarking on a vehicle
No debris when frag grenades or molotovs destroy doors 

 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
    Please contact customer support with your specific game environment information
    To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

Archived Known Issues List 06/21/2018

Spoiler

[Update time: 2018/06/21 10:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • Player names are not displayed correctly on the map screen (leaderboard) in War Mode matches
  • After launching the game, the lobby background is entirely black
  • After being hit with a stun grenade, the screen remains blurry after the intended duration 
  • Mirado receives no damage when hit with a grenade
  • When punching a player inside a vehicle, the player does not receive damage
  • When dropping a weapon immediately after firing, the gun sound doesn't play
  • The sound of injecting the adrenaline syringe lasts longer than its animation
  • In some instances, the ringing sound and blinding effect from being hit by a stun grenade does not disappear after its intended duration
  • Recoil animation becomes abnormal in ADS after disembarking a vehicle
  • The texture of the wheel on sidecar is cracked 
  • When ADS is being used in the death cam, only the scope lens is displayed intermittently,  without the housing and weapon shown.
     

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When setting up ADS key input method as "hold", players can use ADS function while the inventory is open
  • When equiping a vest through the inventory window, the durability of the appears low momentarily
  • When in ADS, other players can become invisible in certain circumstances
  • When creating a custom game, the slider for the friendly fire damage incorrectly displays as "NaN".
  • In some regions, the news banner is shown as empty

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • When spectating, change spectating player guide message is shown as English for all languages.
  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets cancelled
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Player character sometimes slides forward or upward to stand up
  • When activating client, it appears to crash, but only for limited amount of users
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground
  • Controller Binding Preset function does not work in control settings
  • A player's weapon can be shown at an incorrect location on the map, with gun sounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely
  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position
  • The weapon shadow is displayed incorrectly for some weapons in the FPP view
  • When riding a motorbike the health bar UI disappears
  • In some specific situations, players can move through a ceiling upon exiting a motorbike. 
  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game
  • Players can vault over other players' characters when they are positioned at certain heights
  • In some instances, the molotov debuff preventing the player from ADSing isn't removed after the intended duration. 
  • The wording for the Exit Game button is not consistent across all menu screens, in some instances instead being displayed as Quit Game.
  • In specific scenarios,  after your weapon been raised due to being obstructed by an object, upon moving away from the object and ADSing, an unessecary animation will be played showing the gun be lowered from it's initially obstructued position. 
  • The health gauge UI blinks red after entering the drivers seat of a vehicle.
  • When destroying a door with a grenade or molotov, no debris from the door is shown.
     

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
    Please contact customer support with your specific game environment information
    To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

Archived Known Issues List 06/14/2018

Spoiler

[Update time: 2018/06/14 10:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • The sound of footsteps from out-of-sight players is not heard correctly
  • Vehicles spinning/flipping randomly
  • Some text is  missing when changing languages in the settings
  • When a player enters a vehicle vehicle, it can fall to its side or flies away
  • Players do not receive damage from grenade explosions in certain situations

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When setting up ADS key input method as "hold", players can use ADS function while the inventory is open
  • Player names are not displayed correctly on the map screen (leaderboard) in War Mode matches
  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game
  • Mirado receives no damage when hit with a grenade
  • When equipping a vest through the inventory window, the durability appears low momentarily

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • When spamming prone, camera position changes unexpectedly and the character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player close to an object, the lowering of the gun when obstructed by objects may desync and appear that the player is shooting with a lowered gun, when in actuality, the player's gun is not obstructed or lowered.
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in the main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets cancelled
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Player character sometimes slides forward or upward to stand up
  • When launching the game client, a crash can occur, but only for limited number of users
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam that the gun is in single fire mode
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground
  • Controller Binding Preset function does not work in control settings
  • A player's weapon can be shown at an incorrect location on the map, with gun sounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely
  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position
  • The weapon shadow is displayed incorrectly for some weapons in the FPP view
  • When riding a motorbike the health bar UI disappears
  • In some specific situations, players can move through a ceiling upon exiting a motorbike. 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
    Please contact customer support with your specific game environment information
    To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

Archived Known Issues List 06/08/2018

Spoiler

 

[Update time: 2018/06/08 10:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • The volume and quality of gunfire sounds abnormal depending on the distance
  • When hit by the indirect effect of a stun grenade, the duration of the ringing noise heard by the player doesn't change depending on distance from the explosion

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When setting up ADS key input method as "hold", players can use ADS function while the inventory is open
  • Player names are not displayed correctly on the map screen (leaderboard) in War Mode matches
  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game
  • Mirado receives no damage when hit with a grenade
  • When equiping a vest through the inventory window, the durability of the appears low momentarily

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from the rest of the action and it may appear that the player is shooting with a lowered gun
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets cancelled
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Player character sometimes slides forward or upward to stand up
  • When activating client, it appears to crash, but only for limited amount of users
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground
  • Some of the text are missing when changing languages in the settings
  • Controller Binding Preset function does not work in control settings
  • When a player hops on the vehicle, it falls to its side or flies away
  • A player's weapon can be shown at an incorrect location on the map, with gunsounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely
  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position
  • The weapon shadow is displayed incorrectly for some weapons in the FPP view
  • When riding a motorbike the health bar UI disappears
  • Players do not receive damage from grenade explosions when under certain circumstances
  • The sound of the footsteps from out-of-sight players is not heard correctly

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
    Please contact customer support with your specific game environment information
    To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

Archived Known Issues List 05/31/2018

 

Spoiler

 

[Update time: 2018/05/31 17:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • An abnormal fire rate is possible via certain changes to settings
  • The entire screen and/or player shadow appears to quickly flicker when picking up a backpack 
  • When spectating, "change spectating player" text is shown in English for all languages
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • When a vehicle jumps into the air, the vehicle can appear to get hit by an invisible object and fall to the ground

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When ADS is set to "hold"  under key input method, the ADS action can be triggered while the inventory screen is open.

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • When spectating, the change player message is shown as English for all languages.
  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered

  • Vehicles spinning/flipping randomly

  • When spamming prone, camera position changes unexpectedly and character can stand up sliding

  • Motorcycle gets stuck and explodes after colliding with an object

  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun

  • When in ADS, other players can become invisible in certain circumstances

  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears

  • One of the emotes triggers unintended movement 

  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled

  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed

  • Players can climb stairs faster by moving diagonally against the wall

  • Player character sometimes slides forward or upward to stand up

  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons

  • When activating client, it appears to crash, but only for limited number of users

  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode

  • Players do not receive damage from grenade explosions when under certain circumstances

  • When ADSing while prone next to grass/leaves, they clip through the gun sights

  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground

  • Some of the text are missing when changing languages in the settings

  • Controller Binding Preset function does not work in control settings

  • When a player hops on the vehicle, it falls to its side or flies away

  • The volume and quality of gunfire sounds abnormal depending on the distance

  • A player's weapon can be shown at an incorrect location on the map, with gun sounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely

  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position

  • The weapon shadow is displayed incorrectly for some weapons in the FPP view

  • When riding a motorbike the health bar UI disappears

  • Player names are not displayed correctly on the map screen (leaderboard) in War Mode matches

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

Archived Known Issues List 05/25/2018

Spoiler

 

[Update time: 05/25/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • (Miramar) Players can die from the redzone while inside a certain warehouse
  • Freelook does not work in water while autorun is active
  • When watching a replay and spectating a player sitting in a vehicle, the kill log is not marked on the replay timeline
  • The message for committing a teamkill is sometimes displayed for the player who is teamkilled

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game
  • An abnormal fire rate is possible via certain changes to settings
  • The entire screen and/or player shadow appears to quickly flicker when picking up a backpack 
  • When spectating, "change spectating player" text is shown in English for all languages

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • When spectating, the change player message is shown as English for all languages.
  • It's possible for two players to get stuck in a doorway
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered

  • Vehicles spinning/flipping randomly

  • When spamming prone, camera position changes unexpectedly and character can stand up sliding

  • Motorcycle gets stuck and explodes after colliding with an object

  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun

  • When in ADS, other players can become invisible in certain circumstances

  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears

  • One of the emotes triggers unintended movement 

  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled

  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed

  • Players can climb stairs faster by moving diagonally against the wall

  • Player character sometimes slides forward or upward to stand up

  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons

  • When activating client, it appears to crash, but only for limited number of users

  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path

  • In some situations, the icon for holding breath appears stuck, as if out of breath

  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode

  • Players do not receive damage from grenade explosions when under certain circumstances

  • When ADSing while prone next to grass/leaves, they clip through the gun sights

  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground

  • Some of the text are missing when changing languages in the settings

  • Controller Binding Preset function does not work in control settings

  • When a vehicle jumps into the air, the vehicle can appear to get hit by an invisible object and fall to the ground

  • When a player hops on the vehicle, it falls to its side or flies away

  • The volume and quality of gunfire sounds abnormal depending on the distance

  • A player's weapon can be shown at an incorrect location on the map, with gun sounds being projected from the incorrect model location, while the player holding the gun is at a different location entirely

  • After performing specific movement actions whilst on a steep surface, the player model can appear to be moving quickly while prone, when in fact player is actually moving  in a standing position

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact Customer Support

  • In the lobby, the BP appears as N/A and the message "Matchmaking Failed" is displayed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large 
    • Please take a screenshot of your lobby and contact customer support
  • Sound coming from a particular direction of the player is not played properly
    • Please contact customer support with your specific game environment information (soundcard, soundcard driver version, sound gear, PC specs)
      To obtain your PC specs, press Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • In the middle of the game, a player character suddenly appears and is fixed in a random area of the map
    • Please compress and attach your replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to Customer Support.

 

 

Archived Known Issues List 05/18/2018

Spoiler

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received are extremely helpful in this endeavor. We will be sure to share the ongoing progress of those issues that are most frequently reported. 

[Update time: 05/18/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • On certain computers, when scoping, the aim point sometimes appears as a cross.
  • “Damage-received” sounds plays after winning a game
  • Certain buildings in Miramar were shown with default textures
  • Red dot and holo sight reticles to get smaller and blurry when swapping weapons
  • Some walls in Miramar that could be partially passed through
  • Unable to attach halfgrip to the vector
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • Certain animations were bugged on the buggy and minibus
  • Scope reticle settings reset when weapons are dropped and picked up again
  • In some instances, the player model would appear in a odd position after entering a vehicle while prone
  • When the 3x scope is dropped on the ground, the item model displays incorrectly and doesn't glow like other loot.

  • Descriptions for Vertical Foregrip & Extended Mag for SMGs are not localized when selecting a non-English language setting

  • When wearing a mask and a hoodie as a female character, the glass of the mask isn't shown.

  • When selecting the first hair type, with the first color, the color is blonde instead of black.

  • When in third person perspective, entering a vehicle while prone can change the perspective from third to first person.

  • Sound becomes muted in a specific area of the map.

  • 3x and 6x scope sensitivity options in the settings is not localized when a non-English language is selected.

  • Parachute backpack is intermittently invisible after jumping out of the airplane

  • When an object is stuck in the tire of a vehicle, the vehicle can suddenly launch into the air and flip continually.

  • When throwing grenades from the passenger seat of a motorbike at certain angles, only the torso of the player will rotate.

  • In certain situations, the reloading animation isn't shown.

  • Overly-dramatic collision effects (read: space shuttle takeoffs) that occurred when the motorbike crashed into other vehicles
  • Unable to leave motorbike after it has fallen over
  • When players move and shoot at the same time, bullet shells chase the player like hella scary demon bullets
  • The timer for the final bluezone freezes at 1 second.
  • The bluezone sound effect is muted for players who reconnected to a game
  • In some situations, you can adjust your camera to see through the ceilings of the school on Erangel
  • Certain problematic terrain elements are causing strange collisions or movements on Erangel and Miramar
  • Some curtains on Erangel are impenetrable 
  • There are some abnormal orange lighting effects in buildings on Erangel
  • There are some some strange collision problems that were affecting character models and bullet cartridges
  • Walking on wooden structures creates incorrect footstep noises
  • Prone characters can improperly clip into the ground.
  • Sometimes movement is limited after using emotes and the quantity popup window at the same time.
  • Text on a the UMP skin from the Equinox crate labelled the gun as 45 ACP instead of 9mm.
  • Weapon ammo is counted as “loaded” when the animation finishes instead of when the magazine or bullet is inserted into the weapon.
  • Vehicle crashing sounds play in some instances when players approach vehicles
  • Punching while sprinting causes slowed movement
  • Under settings for killer spectating mode, there is currently no hotkey available for 'reporting' a player
  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • A teammate's marker is sometimes not displayed on the compass
  • In spectator mode, markers placed by the player being spectated do not appear on the compass
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • Opponents cannot be seen in certain situations
  • When the network is unstable while a player is getting in a vehicle, both the player and the vehicle appear invisible
  • Magazine appears stuck to the player's hand in certain situations 
  • Steering wheel of the buggy appears static even when steering
  • Players positioned behind curtained windows are actually visible
  • Players can see and shoot through walls in a certain location in Erangel
  • When reloading a weapon under certain conditions, the reloading animation repeats itself in an infinite loop
  • When a vehicle that a player is driving collides into a motorbike, the vehicle will sometimes launch into the air
  • When firing in ADS mode right next to and towards a window or a door, the ADS mode switches on and off intermittently
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • Cannot climb onto certain terrain from water

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When using a gamepad, vertical movement on the left thumbstick isn't registered by the game.
  • The message for displayed when committing a  teamkilling is sometimes mistakenly shown for the player who is teamkilled
  • Players can die from the redzone while inside a certain warehouse in Miramar
  • Abnormal fire rate is possible via certain changes to settings
  • Freelook does not work in water with while autorun is active
  • When spectating a player sitting in a vehicle, the kill log is not marked on the timeline in replays

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisible during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users
  • For the Buggy and the Van, their front suspension does not move with the wheels when turning
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • Players are unable to pick up items that spawn underneath a certain object in Erangel
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work
  • Players do not receive damage from grenade explosions when under certain circumstances
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
    • If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Please note:

*It may take some time for the resolved issues to be reflected on the live servers.

*There could be issues under investigation or being resolved that are not included in the list above.

*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.

*Please report any other issue or bug to our official forum.

 

Archived Known Issues List 05/03/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received are extremely helpful in this endeavor. We will be sure to share the ongoing progress of those issues that are most frequently reported. 

[Update time: 05/03/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • Overly-dramatic collision effects (read: space shuttle takeoffs) that occurred when the motorbike crashed into other vehicles
  • Unable to leave motorbike after it has fallen over
  • When players move and shoot at the same time, bullet shells chase the player like hella scary demon bullets
  • The timer for the final bluezone freezes at 1 second.
  • The bluezone sound effect is muted for players who reconnected to a game
  • In some situations, you can adjust your camera to see through the ceilings of the school on Erangel
  • Certain problematic terrain elements are causing strange collisions or movements on Erangel and Miramar
  • Some curtains on Erangel are impenetrable 
  • There are some abnormal orange lighting effects in buildings on Erangel
  • There are some some strange collision problems that were affecting character models and bullet cartridges
  • Walking on wooden structures creates incorrect footstep noises
  • Prone characters can improperly clip into the ground.
  • Sometimes movement is limited after using emotes and the quantity popup window at the same time.
  • Text on a the UMP skin from the Equinox crate labelled the gun as 45 ACP instead of 9mm.
  • Weapon ammo is counted as “loaded” when the animation finishes instead of when the magazine or bullet is inserted into the weapon.
  • Vehicle crashing sounds play in some instances when players approach vehicles
  • Punching while sprinting causes slowed movement
  • Under settings for killer spectating mode, there is currently no hotkey available for 'reporting' a player
  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • A teammate's marker is sometimes not displayed on the compass
  • In spectator mode, markers placed by the player being spectated do not appear on the compass
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • Opponents cannot be seen in certain situations
  • When the network is unstable while a player is getting in a vehicle, both the player and the vehicle appear invisible
  • Magazine appears stuck to the player's hand in certain situations 
  • Steering wheel of the buggy appears static even when steering
  • Players positioned behind curtained windows are actually visible
  • Players can see and shoot through walls in a certain location in Erangel
  • When reloading a weapon under certain conditions, the reloading animation repeats itself in an infinite loop
  • When a vehicle that a player is driving collides into a motorbike, the vehicle will sometimes launch into the air
  • When firing in ADS mode right next to and towards a window or a door, the ADS mode switches on and off intermittently
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • Cannot climb onto certain terrain from water

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When the screen transitions to the results screen for the winning player, the sound effect for receiving damage plays even though they were not getting shot at
  • When getting in a vehicle on a sloped hill while proning, the player floats in the air or sits on it in an abnormal position

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisible during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Freelook does not work in water with Autorun enabled
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users
  • For the Buggy and the Van, their front suspension does not move with the wheels when turning
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • Players are unable to pick up items that spawn underneath a certain object in Erangel
  • Abnormal firing rate is possible via certain changes to settings
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work
  • Players can still die from the redzone while inside a certain warehouse in Miramar
  • Players do not receive damage from grenade explosions when under certain circumstances
  • The message for committing teamkilling is sometimes displayed for players who are actually the ones teamkilled
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • On certain computers, when scoping, the aim point sometimes appears as a cross.
    • If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

 

Archived Known Issues List 04/27/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received are extremely helpful in this endeavor. We will be sure to share the ongoing progress of those issues that are most frequently reported. 

[Update time: 04/27/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • Reloading sometimes causes the player to also jump or be pushed upward
  • Achievements are attainable when playing in Event Mode

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • A teammate's marker is sometimes not displayed on the compass
  • In spectator mode, markers placed by the player being spectated do not appear on the compass
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • Opponents cannot be seen in certain situations
  • When the network is unstable while a player is getting in a vehicle, both the player and the vehicle appear invisible
  • Magazine appears stuck to the player's hand in certain situations 
  • Steering wheel of the buggy appears static even when steering
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground
  • Cannot climb onto certain terrain from water
  • Players positioned behind curtained windows are actually visible
  • When firing in ADS mode right next to and towards a window or a door, the ADS mode switches on and off intermittently
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • When a vehicle that a player is driving collides into a motorbike, the vehicle will sometimes launch into the air
  • Players can see and shoot through walls in a certain location in Erangel

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisible during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Players can climb stairs faster by moving diagonally against the wall
  • Freelook does not work in water with Autorun enabled
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • When getting in a vehicle on a sloped hill while proning, the player floats in the air or sits on it in an abnormal position
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • When using freelook during emote animation, freelook gets cancelled automatically when emote animation ends
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users
  • For the Buggy and the Van, their front suspension does not move with the wheels when turning
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When firing the crossbow with a scope attachment, the bolt goes higher than where the crosshair is aiming
  • Players are unable to pick up items that spawn underneath a certain object in Erangel
  • Abnormal firing rate is possible via certain changes to settings
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work
  • Under settings for killer spectating mode, there is currently no hotkey available for 'reporting' a player
  • When reloading a weapon under certain conditions, the reloading animation repeats itself in an infinite loop
  • Players can still die from the redzone while inside a certain warehouse in Miramar
  • Players do not receive damage from grenade explosions when under certain circumstances
  • When the screen transitions to the results screen for the winning player, the sound effect for receiving damage plays even though they were not getting shot at
  • The message for committing teamkilling is sometimes displayed for players who are actually the ones teamkilled
  • When ADSing while prone next to grass/leaves, they clip through the gun sights
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • On certain computers, when scoping, the aim point sometimes appears as a cross.
    • If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

 

Archived Known Issues List 04/20/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received are extremely helpful in this endeavor. We will be sure to share the ongoing progress of those issues that are most frequently reported. 

[Update time: 04/20/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • The Pacifist Achievement is unattainable when playing in Solo
  • Sometimes the smoke effect from a thrown smoke grenade disappears
  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • When a player is killed, the camera pans downwards into the ground, rather than around the player's corpse
  • When shot at while in FPP, an excessive blood stain effect covers the screen
  • When switching weapons while prone, the switching animation breaks down
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • Reloading sometimes causes the player to also jump or be pushed upward
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • A teammate's marker is sometimes not displayed on the compass
  • In spectator mode, markers placed by the player being spectated do not appear on the compass
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • Opponents cannot be seen in certain situations
  • When the network is unstable while a player is getting in a vehicle, both the player and the vehicle appear invisible
  • Magazine appears stuck to the player's hand in certain situations 
  • Steering wheel of the buggy appears static even when steering
  • When rotating the character more than 180 degrees to the left or right, the character's feet appears fixed to the ground

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Cannot climb onto certain terrain from water
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisible during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • Players can climb stairs faster by moving diagonally against the wall
  • Achievements are attainable when playing in Event Mode
  • Freelook does not work in water with Autorun enabled
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • When getting in a vehicle on a sloped hill while proning, the player floats in the air or sits on it in an abnormal position
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • When using freelook during emote animation, freelook gets cancelled automatically when emote animation ends
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users
  • For the Buggy and the Van, their front suspension does not move with the wheels when turning
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When a vehicle that a player is driving collides into a motorbike, the vehicle will sometimes launch into the air
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When firing the crossbow with a scope attachment, the bolt goes higher than where the crosshair is aiming
  • Players are unable to pick up items that spawn underneath a certain object in Erangel
  • Players positioned behind curtained windows are actually visible
  • Abnormal firing rate is possible via certain changes to settings
  • Players can see and shoot through walls in a certain location in Erangel
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work
  • Under settings for killer spectating mode, there is currently no hotkey available for 'reporting' a player
  • When reloading a weapon under certain conditions, the reloading animation repeats itself in an infinite loop
  • Players can still die from the redzone while inside a certain warehouse in Miramar
  • Players do not receive damage from grenade explosions when under certain circumstances (specifically 'while standing behind road sign, window, door' but cannot say)
  • When the screen transitions to the results screen for the winning player, the sound effect for receiving damage plays even though they were not getting shot at
  • The message for committing teamkilling is sometimes displayed for players who are actually the ones teamkilled
  • When firing in ADS mode right next to and towards a window or a door, the ADS mode switches on and off intermittently
  • When ADSing while prone next to grass/leaves, they clip through the gun sights

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • On certain computers, when scoping, the aim point sometimes appears as a cross.
    • If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

 

Archived Known Issues List 04/13/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.

Map-related issues are not included in this list, but please be advised that these also continue to be under investigation, scheduled to be fixed, and ultimately resolved. Every piece of player feedback and report received are extremely helpful in this endeavor. We will be sure to share the ongoing progress of those issues that are most frequently reported. 

[Update time: 04/13/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • When driving a vehicle, it suddenly flips over, flies upwards, and returns back to its place on its own
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement
  • Network delay condition message does not show even though actual network delay occurs, restricting controls in-game
  • No footstep sound effect when walking on carpet, tarp
  • Indoor plants and their pots were bulletproof
  • The killer spectator mode does not work if the killer dies too quickly after killing the spectating player
  • Players sometimes take no damage when exiting a moving vehicle
  • When reconnecting into the match, the sound effect of the blue zone closing in does not play

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • When switching weapons while prone, the switching animation breaks down
  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • Reloading sometimes causes the player to also jump or be pushed upward
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • A teammate's marker is sometimes not displayed on the compass
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work
  • In spectator mode, markers placed by the player being spectated do not appear on the compass
  • When a player is killed, the camera pans downwards into the ground, rather than around the player's corpse
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • Opponents cannot be seen in certain situations
  • When the network is unstable while a player is getting in a vehicle, both the player and the vehicle appear invisible
  • When shot at while in FPP, an excessive blood stain effect covers the screen

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • The colorblind mode isn't fully reflected on all scope crosshairs
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Cannot climb onto certain terrain from water
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • When spectating a player using 4x, 8x, 15x, the mouse sensativity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisable during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • Players can climb stairs faster by moving diagonally against the wall
  • The Pacifist Achievement is unattainable when playing in Solo
  • Achievements are attainable when playing in Event Mode
  • Freelook does not work in water with Autorun enabled
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • When getting in a vehicle on a sloped hill while proning, the player floats in the air or sits on it in an abnormal position
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • When using freelook during emote animation, freelook gets cancelled automatically when emote animation ends
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • Sometimes the smoke effect from a thrown smoke grenade disappears
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users
  • For the Buggy and the Van, their front suspension does not move with the wheels when turning
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When a vehicle that a player is driving collides into a motorbike, the vehicle will sometimes launch into the air
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When firing the crossbow with a scope attachment, the bolt goes higher than where the crosshair is aiming
  • Players are unable to pick up items that spawn underneath a certain object in Erangel
  • Players positioned behind curtained windows are actually visible
  • Abnormal firing rate is possible via certain changes to settings
  • Players can see and shoot through walls in a certain location in Erangel

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • On certain computers, when scoping, the aim point sometimes appears as a cross.
    • "If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

 

Archived Known Issues List 04/06/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.
  
[Update time: 04/06/2018 18:00]
 
Resolved Issues
These are issues which were patched on the live server from the “Scheduled To Be Fixed” category

  • Vehicles suddenly flip, go flying, or come back to the starting point while driving
  • When viewing Death Cam, the IGN of the player's killer is not displayed
  • Under 'Observer Mode' in 'Control' settings, settings for 'Follow Saved Player' appear mistranslated after switching to another language
  • Player can sometimes win BP through unintended means

 

Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • No footstep sound effect on the carpeted floor
  • No footsteps sound when walking on tarp
  • When switching weapons while prone, the switching animation breaks down
  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • Reloading sometimes causes the player to also jump or be pushed upward
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement
  • Network delay condition message does not show even though actual network delay occurs, restricting controls in-game
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • A teammate's marker is sometimes not displayed on the compass
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • The colorblind mode isn't fully reflected on all scope crosshairs. 
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Cannot climb onto certain terrain from water
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisable during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Exiting vehicle while driving uphill deals no fall damage
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • Players can climb stairs faster by moving diagonally against the wall
  • The Pacifist Achievement is unattainable when playing in Solo
  • Achievements are attainable when playing in Event Mode
  • Freelook does not work in water with Autorun enabled
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • When getting in a vehicle on a sloped hill while proning, the player floats in the air or sits on it in an abnormal position
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • When using freelook during emote animation, freelook gets cancelled automatically when emote animation ends
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • Sometimes the smoke effect from a thrown smoke grenade disappears
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users
  • For the Buggy and the Van, their front suspension does not move with the wheels when turning
  • Instead of being inside the starting plane, some players find themselves flying in the air in FPP mode, and cannot eject until they are automatically ejected at the end of the flight path
  • When a vehicle that a player is driving collides into a motorbike, the vehicle will sometimes launch into the air
  • Opponents cannot be seen in certain situations
  • In some situations, the icon for holding breath appears stuck, as if out of breath
  • In spectator mode, markers placed by the player being spectated do not appear on the compass
  • When the network is unstable while a player shoots a gun in auto fire mode, it appears in Death Cam as if it's in single fire mode
  • When firing the crossbow with a scope attachment, the bolt goes higher than where the crosshair is aiming
  • When a player is killed, the camera pans downwards into the ground, rather than around the player's corpse
  • When the network is unstable while a player is getting in a vehicle, both the player and the vehicle appear invisible

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • On certain computers, when scoping, the aim point sometimes appears as a cross.
    • "If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

 

Archived Known Issues List 03/30/2018

Spoiler

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.
  
[Update time: 03/30/2018 18:00]
 
Resolved Issues

These are issues which were patched on the live server from the "Scheduled To Be Fixed" category

  • When clicking on Achievements list in Steam, you’re taken to the profile page
  • When exiting the match and returning to the main menu, Nvidia highlights pops up and freezes the screen
  • When getting out of their vehicle, while driving at a low speed, player dies from being run over by the vehicle
  • The dotted line leading to the center of the safe zone is sometimes inaccurate 
  • When equipping a weapon with a skin applied, and then placing it in the weapon slot of the Inventory, the weapon's texture looks faint/dim
  • When viewing a specific weapon's skin under Customization tab in the lobby, the title of the selected skin sometimes appears written out twice on top of each other
  • When viewing a specific weapon's skin under Customization tab in the lobby, the weapons list is sometimes displayed with it in the background
  • When restarting lobby while on the page for viewing a specific weapon's skin, you will return to the lobby with the weapon still in View Mode
  • When clicking 'Refresh' button on the Friends list, you're taken to the Team tab when players are in a team
  • When players get out of a vehicle that is positioned next to the window of a building, they would enter the building through the window
  • During server instability, when exiting a slow moving vehicle, players are treated as if they were hit by their own vehicle

 
 Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • Player's name is not appearing in Death Cam UI
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • No footstep sound effect on the carpeted floor
  • No footsteps sound when walking on tarp
  • When switching weapons while prone, the switching animation breaks down
  • Certain hairstyles clip through the Level 3 Helmet
  • When in ADS, the texture of certain trees in a far off distance appears in low quality
  • When driving a vehicle, it suddenly flips over, flies upwards, and returns back to its place on its own
  • While the player is running, sometimes their wrist appears to be bent inward
  • When a character goes prone while leaning, and then stands up, they appear to be stuck leaning
  • Under 'Observer Mode' in 'Control' settings, settings for 'Follow Saved Player' appear mistranslated after switching to another language
  • Reloading sometimes causes the player to also jump or be pushed upward

 

 Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement
  • Cannot climb onto certain terrain from water in Erangel
  • Network delay condition message does not show even though actual network delay occurs, restricting controls in-game
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • When spectating a player using 4x, 8x, 15x, the mouse sensitivity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisable during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • Exiting vehicle while driving uphill deals no fall damage
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • Players can climb stairs faster by moving diagonally against the wall
  • The Pacifist Achievement is unattainable when playing in Solo
  • Achievements are attainable when playing in Event Mode
  • A teammate's marker is sometimes not displayed on the compass
  • Freelook does not work in water with Autorun enabled
  • 4xScope's reticle looks different depending on the brightness of its surroundings
  • When trying to get on a motorcycle that is about to fall on its side, the player falls with it and is unable to get off
  • When aiming the Flare Gun vertically into the sky, the character animation for aiming with one hand sometimes does not work
  • Player character sometimes slides forward or upward to stand up
  • Frame rate drop sometimes occurs when clicking 'Team' and 'Perspective' buttons
  • When getting in a vehicle on a sloped hill while proning, the player floats in the air or sits on it in an abnormal position
  • Player can sometimes win BP through unintended means
  • Sometimes the button to close the 'Crate' window, opened from the 'Rewards' menu in the lobby does not work
  • When using freelook during emote animation, freelook gets cancelled automatically when emote animation ends
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got on the vehicle when they try to get off
  • Sometimes the smoke effect from a thrown smoke grenade disappears
  • From the perspective of a player dropping from starting plane, the character animation of other players dropping around them appears as default/unmoving
  • When activating client, it appears to crash, but only for limited amount of users

 
Need To Be Reported
These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specifications information)
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file
  • In the middle of the game, a player can suddenly become stuck in a random location and can even receive damage in that location. 
    • Please compress and attach your Replay file and contact Customer Support. (C:\Users\[Username]\AppData\Local\TslGame\Saved\Demos)
  • On certain computers, when scoping, the aim point sometimes appears as a cross.
    • "If you are a player who owns a PC that has higher than the minimum PC specs to run PUBG, please attach your PC specs and contact Customer Support.
      • Windows Key+R > input 'dxdiag' > Click 'Save All Information…" > Create dxdiag.txt file

 

Archived Known Issues List 03/23/2018

Spoiler

Hello players,

 
Below is the list of issues that are under investigation or scheduled to be fixed.
  
[Update time: 03/23/2018 18:00]
 
Resolved Issues

These are issues which were patched on the live server from the "Scheduled To Be Fixed" category

  • Long Leather Boots (Brown)'s does not have spikes in the game
  • The last Bluezone is in water
  • Even though there are no other players moving around, footsteps can be heard
  • The compass needle appears stuck and doesn't move
  • When landing after parachuting, player teleports to where they were before getting into the plane
  • When boarding a flipped vehicle, half of the character's body is underground

 
 Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • Under certain conditions, players can see through walls.
  • Player's name is not appearing in Death Cam UI
  • When exiting the match and returning to the main menu, Nvidia highlights pops up and freezes the screen
  • When getting out of their vehicle, while driving at a low speed, player dies from being run over by the vehicle
  • The dotted line leading to the center of the safe zone is sometimes inaccurate 

 

 Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement
  • Cannot climb onto certain terrain from water in Erangel
  • Network delay condition message does not show even though actual network delay occurs, restricting controls in-game
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • No footstep sound effect on the carpeted floor
  • When spectating a player using 4x, 8x, 15x, the mouse sensativity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisable during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • When switching weapons while prone, the switching animation breaks down
  • Certain hairstyles clip through the Level 3 Helmet
  • When clicking on Achievements list in Steam, you’re taken to the profile page
  • When pressing [Backspace] in main menu, some players see a "Duplicated" error message and/or the main menu screen disappears
  • One of the emotes triggers unintended movement 
  • When sitting, standing, and leaning repeatedly, the ADS and/or heal action gets canceled
  • The texture for the 8x Scope lens is missing and sometimes the Scope model appears cut off
  • Entire screen and/or shadow animation appears to flicker when picking up a backpack 
  • Sometimes a tree can appear not completely rendered from a distance, resulting in the player behind the tree being revealed
  • No footsteps sound when walking on tarp
  • Exiting vehicle while driving uphill deals no fall damage
  • When picking up a fallen over motorbike (2 or 3-seater), it rotates by itself with high speed and/or suddenly jumps into the air

 
Need To Be Reported
These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specs)

 

Archives Known Issues List 03/16/2018

Spoiler

 

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.
  
[Update time: 03/16/2018 18:00]
 
Resolved Issues

These are issues which were patched on the live server from the "Scheduled To Be Fixed" category

  • ADSing with a Tommy Gun while wearing a certain cosmetic items blocks sight
  • Player cannot come up on the ground in certain areas underwater because of terrain in Erangel
  • The camera perspective only shifts up and down in certain situations in the airplane
  • The dot on scope gets pixelated or distorted into cross-shaped intermittently when scoping
  • An abnormal in-vehicle character position is shown when the vehicle is in a specific state
  • Frame drops severely from time to time when throwables explode
  • Square-shaped border on the sea that could be seen when flying in the airplane
  • Player could die instantly when vaulting and climbing
  • Problematic character animation where the character would move abnormally if multiple actions were performed in sequence
  • The mouse sensitivity option could not be set to 59
  • A character to crawl quickly through a certain combination of controls
  • Overlapping footstep sounds in FPP mode
  • Motorcycle with sidecar flies or flips when server is unstable
  • A player would have a slower falling speed when switching seats on a three-wheeled motorcycle mid-air
  • Underwater bullet penetration effect was not being applied sometimes
  • Player was unable to cancel fueling up a vehicle, even though cancel was clicked
  • Throwables that had already exploded mid-air would still make a popping sounds on the ground
  • Sometimes a downed player was able to drive a vehicle
  • After reconnecting a vehicle was intermittently invisible or the character and camera were misaligned
  • The character of a player with a new account would not show up in the main menu when forming a team
  • The shadow of a character was too sharp regardless of the distance
  • When jumping out of the airplane, the character fell to a fixed position, no matter the flying direction
  • When player tried to ADS with scope attached weapon, some of the scope exterior parts were shown late
  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • Pop up screen to put In the quantity of item to pick up is shown automatically when picking up/discarding item from Inventory screen
  • Sometimes the lung capacity gauge was not in sync between being in the water and out of water
  • Frame drop occurs every time a player jumps out of the airplane
  • When entering the lobby after the match, the chosen game mode changes to TPP, SOLO

  
Scheduled To Be Fixed
These issues have been already resolved. They will be applied in the next live server patch.

  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • Under certain conditions, players can see through walls.

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Vehicles can sink into ground and explode while driving
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement
  • Cannot climb onto certain terrain from water in Erangel
  • Network delay condition message does not show even though actual network delay occurs, restricting controls in-game
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops
  • No footstep sound effect on the carpeted floor
  • When spectating a player using 4x, 8x, 15x, the mouse sensativity on the world map is lowered
  • Vehicles spinning/flipping randomly
  • Player's name is not appearing in Death Cam UI
  • Server freezing when starting a custom game - Miramar Issue
  • When spamming prone, camera position changes unexpectedly and character can stand up sliding
  • Motorcycle gets stuck and explodes after colliding with an object
  • When spectating a player sitting in a vehicle, kill log is not marked on the replay timeline
  • When exiting the match and returning to the main menu, Nvidia highlights pops up and freezes the screen
  • Stock clips female character's head when carrying S686 and S1897 on the back
  • When spectating, if a character is close to an object, the lowering of the gun due to proximity may desync from rest of the action and it may appear that the player is shooting with a lowered gun
  • Opponents can become invisible during the match sometimes
  • When in ADS, other players can become invisible in certain circumstances
  • The animation for grabbing angled and vertical foregrip is the same

  
Need To Be Reported
These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Sound coming from particular direction of the player is not played properly
    • Please contact customer support with a game environment information (soundcard, soundcard driver version, sound gear, PC specs)

 

Archived Known Issues List: 03/09/2018

Spoiler

Hello players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

We will let you know as soon as we have new updates and we apologize for the inconvenience caused

 

[Update time: 03/09/2018 18:00]

 

Scheduled To Be Fixed

These issues have been already resolved. They will be applied in the next live server patch.

  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • ADSing with a Tommy Gun while wearing a certain cosmetic items blocks sight
  • Pop up screen to put In the quantity of item to pick up is shown automatically when picking up/discarding item from Inventory screen
  • Player cannot come up on the ground in certain areas underwater because of terrain in Erangel
  • The camera perspective only shifts up and down in certain situations in the airplane
  • The dot on scope gets pixelated or distorted into cross-shaped intermittently when scoping
  • An abnormal in-vehicle character position is shown when the vehicle is in a specific state
  • Frame drops severely from time to time when throwables explode
  • Player could die instantly when vaulting and climbing
  • Motorcycle with sidecar flies or flips when server is unstable
  • Square-shaped border on the sea that could be seen when flying in the airplane
  • Problematic character animation where the character would move abnormally if multiple actions were performed in sequence
  • The mouse sensitivity option could not be set to 59
  • A character to crawl quickly through a certain combination of controls
  • Overlapping footstep sounds in FPP mode
  • A player would have a slower falling speed when switching seats on a three-wheeled motorcycle mid-air
  • Underwater bullet penetration effect was not being applied sometimes
  • Player was unable to cancel fueling up a vehicle, even though cancel was clicked
  • Throwables that had already exploded mid-air would still make a popping sounds on the ground
  • Sometimes a downed player was able to drive a vehicle
  • After reconnecting a vehicle was intermittently invisible or the character and camera were misaligned
  • The character of a player with a new account would not show up in the main menu when forming a team
  • The shadow of a character was too sharp regardless of the distance
  • When jumping out of the airplane, the character fell to a fixed position, no matter the flying direction
  • When player tried to ADS with scope attached weapon, some of the scope exterior parts were shown late
  • Sometimes the lung capacity gauge was not in sync between being in the water and out of water
  • Frame drop occurs every time a player jumps out of the airplane.
  • When entering the lobby after the match, the chosen game mode changes to TPP, SOLO.

 

Under Investigation / Fix In Progress

These are issues that are under investigation or in the process of being resolved

  • Two players getting stuck in the door
  •  Long Leather Boots (Brown)'s does not have spikes in the game
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • Vehicles can sink into ground and explode while driving
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement.
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • Incorrect weapon shown as having been used by the enemy on the Deathcam
  • Cannot climb onto certain terrain from water in Erangel
  • Network delay condition message does not show even though actual network delay occurs, restricting controls in-game.
  • Sound coming from right hand side of the player can hardly be heard.
  • Under certain conditions, players can see through walls.
  • If players move to a passenger seat while driving the motorcycle with a sidecar, the vehicle suddenly stops.

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Character stuck at a certain location
    • While playing the game, other players can see my character stuck in a random location and can even inflict damage after shooting at the stuck character.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)
  • Cosmetic item of the character used in-game is different to what is shown in the replay.
    • Please contact customer support with a zip file of the replay attached. (C:\Users\[UserName]\AppData\Local\TslGame\Saved\Demos)

 

Resolved Issues

These are issues which were implemented to the live server among the Scheduled To Be Fixed category

  • Infinite loading screen when trying to join a match
  • Player kick function does not work properly in custom match

 

Archived Known Issues List: 02/23/2018 

Spoiler

Hello players,
 
Below is the list of issues that are under investigation or scheduled to be fixed.
The Dev Team is currently looking into the infinite loading bug as a top priority.

 

We will let you know as soon as we have new updates and we apologize for the inconvenience caused. 

 


[Update time: 02/23/2018 18:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • ADSing with a Tommy Gun while wearing a certain cosmetic items blocks sight
  • When the inventory window is closed while the quantity control key (ctrl) is held and then opened again, the quantity control key remains active and the quantity adjustment popup window is displayed
  • Sometimes the lung capacity gauge is not in sync between being in the water and out of water
  • Crouch walking in a certain area in Erangel can cause the character to fall through the ground

 
Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • Infinite loading screen when trying to join a match
  • Two players getting stuck in the door
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Voice chat not working after jumping out of the plane
  • Switching to ADS mode (hold right click) while jumping or reloading requires a re-input instead of working immediately after the action is finished
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • Aim point of Red dot sight and Holographic sight intermittently shows in pixels
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • An abnormal in-vehicle character position is shown when the vehicle is in a specific state
  • The camera perspective only shifts up and down in certain situations in the airplane
  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • On occasion, using throwable explosives can result in large FPS drops
  • Motorcycle with sidecar can flip/jump when the server is unstable
  • Vehicles can sink into ground and explode when the server is unstable
  • Kill logs appear very briefly and then disappears (happens only on default mode)
  • Vaulting and climbing does not work on a certain window in Imapala, Miramar, due to cactus placement.
  • When centering on the cardinal points of the compass, the language changes from English to Russian
  • Incorrect weapon shown as having been used by the enemy on the Deathcam
  • Quantity adjustment popup window displays automatically when picking up/discarding items from the Inventory screen
  • Cannot climb onto certain terrain from water in Erangel

 
Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Character stuck at a certain location
    • The character looks normal to the player, but is shown to be stuck in a random location to other players. Any damage the stuck double takes, affects the normal character as well. This phenomenon can be confirmed through the Deathcam and Replay. If you experience this phenomenon, please contact our customer support and share your replay file
  • Aim point of Red dot sight and Holographic sight intermittently shows in pixels
    • If you are experiencing this issue, please send your PC specs and ingame settings to customer support 

 

 Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • Delay between reload and the first shot
  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • Intermittent character position readjustment occurs when repeatedly crouching or jumping from crouch
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Dying from falling when vaulting and climbing
  • After reconnecting to the game, the player would get a glitched view when using ADS on their weapon
  • The player didn’t receive any damage after entering a vehicle from a prone position and then exiting while the vehicle was moving
  • After entering the vehicle (passenger seat) from prone position and using heal/boost items, the player was shown using the items in prone position instead of sitting down
  • Some fences or structures being penetrable only on one side

 

 

Archived Known Issues List: 02/09/2018 

Spoiler

Hello, PUBG players,
 
Here are some issues that we have gathered up until this week and are being investigated / scheduled to be resolved.


It turns out some items that we announced last week to have the ‘solution deployed’ have not been applied to the live server yet. These items have been moved to the ‘Scheduled To Be Fixed category. We apologize for the confusion.

 

 
[Update time: 02/09/2018 18:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • Delay between reload and the first shot
  • Dying from falling when vaulting and climbing
  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • Aim point of Red dot sight and Holographic sight intermittently shows in pixels
  • ADSing with a Tommy Gun while wearing a certain cosmetic items blocks sight


Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • Random overturning of motorcycles
  • Two players getting stuck in the door
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • 4xScope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Infinite loading screen when trying to join a match
  • Voice chat not working after jumping out of the plane
  • Switching to ADS mode (hold right click) while jumping or reloading requires a re-input instead of working immediately after the action is finished
  • Some fences or structures being penetrable only on one side
  • Character silhouette is visible from the outside when entering a smoke screen near the Bluezone boundary
  • Smoke effect disappears for some players
  • Mouse cannot be manipulated sometimes while in the airplane
  • The camera perspective only shifts up and down in certain situations in the airplane
  • Intermittent character position readjustment occurs when repeatedly crouching or jumping from crouch
  • When switching to another player after watching a player underwater in observer mode, the splashing water sound still remains
  • When the inventory window is closed while the quantity control key (ctrl) is held and then opened again, the quantity control key remains active and the quantity adjustment popup window is displayed
  • Steam overlay activates / deactivates intermittently during matching
  • Some players cannot get on the plane and start the match from ground level instead
  • Character can slide with a specific movement to move and stand up before landing
  • A severe frame drop occurs intermittently at the same time with the blast of a thrown grenade
  • An abnormal in-vehicle character position is shown when the vehicle is in a specific state
  • When entering scope mode (right-clicking mouse), sometimes an abnormal view is displayed
  • When a grenade penetrates a window, it is temporarily seen as being deflected in a direction different from the actual trajectory
  • Sometimes the lung capacity gauge is not in sync between being in the water and out of water
  • Cannot move towards land because of the terrain when underwater in some places
  • Under certain circumstances the character's upper/lower body in the water appears to be disconnected
  • Crouch walking in a certain area in Erangel can cause the character to fall through the ground

 

Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the lobby, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your own lobby. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your lobby and contact customer support
  • Character moving in a vehicle appears at a random location
    • Character appears in a random location from the perspective of other players while actually in a vehicle. The actual character in the vehicle also takes damages when the relocated double is attacked. This phenomenon can be confirmed through the Deathcam and Replay. If you experience this phenomenon, please contact our customer support and share your replay file
  • Character stuck at a certain location
    • The character looks normal to the player, but is shown to be stuck in a random location to other players. Any damage the stuck double takes, affects the normal character as well. This phenomenon can be confirmed through the Deathcam and Replay. If you experience this phenomenon, please contact our customer support and share your replay file

 
Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • Vehicles are not visible sometimes on the Erangel bridges and will become visible when you move closer
  • Character is moved to a random location when switching seats inside a vehicle.

 

Archived Known Issues List: 02/02/2018

Spoiler

Hello players,
 
In addition to information we shared last week, here is a list of known issues under investigation or being work on for resolution.
Please refer to the below for details.

[Update time: 02/02/2018 18:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Dying from falling when vaulting and climbing in the water

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • After reconnecting to a DUO/SQUAD game, the camera gets fixed to the feet and player can see through the floor
  • Random overturning of motorcycles
  • Two players getting stuck in the door
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Long Leather Boots (Brown)'s does not have spikes in the game
  • 4x Scope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • Game freezing when attempting to enter a match
  • Voice chat not working after jumping out of the plane
  • Switching to ADS mode (hold right click only) while jumping or reloading disengages ADS after the action is finished
  • Some fences/structures are bullet-penetrable only from one side
  • Aim point intermittently shows in pixels

 
Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the main menu, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your main menu. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your main menu and contact customer support

 
Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • After reconnecting to a DUO/SQUAD game, team members cannot distinguish or revive each other
  • After reconnecting to a DUO/SQUAD game, team members’ markers on the map are different from their actual locations
  • After reconnecting to a DUO/SQUAD game, team members’ HP indicators on the lower left appear full and do not change
  • The compass UI wobbling when parachuting straight down
  • Delay between reload and the first shot
  • The adjusted zoom level in 8xScope resets after changing into another weapon
  • When the character opens the door while sitting down, the door opens as the character stands up instead of opening immediately
  • When player changes the seat while the motorcycle is in the air, it stops and sinks to the ground
  • Some in-game texts are missing or misaligned
  • After reconnecting to the game, the camera direction of ADS FPP goes off intermittently
  • Heal or boost items are usable underwater
  • Some terrains or weathers not displaying correctly

 

Archived Known Issues List - 01/26/2018

Spoiler

 

Players,
 
This is a list of issues that have been identified after the latest live server update, which are under investigation or in the process of being resolved. 

 

The PUBG dev team are fixing various bugs and issues in addition to developing new content and game systems. It is our goal to improve the level of transparency when it comes to letting you know which issues have been identified and are being worked on. We are striving to have a better turnaround on identifying and solving emerging issues. 

 

Most of the recent map bugs have been fixed and patched on the live build. However, because of the large scale and complexity of the terrain, there may be areas with as of yet undiscovered bugs. These areas are more likely to be areas that haven’t been exposed to players as much as other areas or some remote places on the map. (Examples: character being able to move and use a weapon even after falling through the ground; character being half-buried when proning; character being stuck in the terrain or falling to their death underground) Player reports can be very helpful for us to fix these issues as quickly as possible. If you have noticed a problematic location, please report with a screenshot or video.
 

We will provide an update and revise the list when there is a fix to address any of these issues


Thank you.
 


[Updated: 01/26/2018 18:00]
 
Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • The compass UI wobbling when parachuting straight down
  • Dying from falling when vaulting and climbing in the water
  • Delay between reload and the first shot
  • The adjusted zoom level in 8x scope resets after changing into another weapon
  • When the character opens the door while sitting down, the door opens as the character stands up instead of opening immediately
  • When player changes the seat while the motorcycle is in the air, it stops and sinks to the ground
  • Holographic and Red Dot sights are intermittently pixelated
  • Some in-game texts are missing or misaligned
  • After reconnecting to the game, the camera direction of ADS FPP goes off intermittently

 
Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • Random overturning of motorcycles
  • Two players getting stuck in the door
  • When reporting through replay, sometimes the name is wrong or even invisible
  • Long Leather Boots (Brown) do not have spikes in the game
  • 4x scope's aim point shows in red instead of blue in colorblind mode
  • Friends list does not function normally
  • “Reconnect” button does not show when trying to rejoin the game after being disconnected from a custom match
  • After reconnecting to a DUO/SQUAD game, team members cannot distinguish or revive each other
  • After reconnecting to a DUO/SQUAD game, team members’ markers on the map are different from their actual locations
  • After reconnecting to a DUO/SQUAD game, team members’ HP indicators on the lower left appear full and do not change

 
Need To Be Reported
These are comparatively rare issues that require individual resolution. If you are experiencing one of these issues, please contact customer support.

  • In the main menu, the BP appears as N/A and there is a message that says match making failed
    • Please contact customer support with screenshots of your main menu. The issue is due to an issue with inventory information
  • BP appears as "-"
    • Sometimes when the server is unstable, actions that consume BP such as character customization are made multiple times in a series, consuming a large amount of BP at the same time. Please take a screenshot of your main menu and contact customer support
  • When trying to reconnect to the game after disconnecting, “Reconnect” button isn’t there.
    • If you see an error message in the lower part of the main menu, please contact customer support with a screenshot.

 
Resolved Issues
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • To be updated soon

 

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