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Game Crashing/Freezing - Stuck on Loading Mega Thread

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I want to know. On the last update, I can use bitdefender now because when I use bitdefender I always freeze in the plane.

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Hi!

Bug Description:
Randomly, I'm stuck on loading screen and I have to restart the computer. The loading square are also stuck or disappeared.

Date Seen:
Last on 07/09/2017, but it appears randomly between ~10 matches

Server: 
I am not on the Test Server

Troubleshooting Attempted:
Reinstalling Pubg, drivers and Windows 10. 

Other Information:
I'm not the only one with this error, I asked a german facebook forum and got a few replies with the same issue.

Launch Options:
Clean, no additional options.

System Specifications:
Operating System: Windows 10 Pro
Graphics Card: Nvidia Gigabyte GTX 970 Windforce
CPU: AMD Ryzen 5 1600
Ram: 8gb HyperX FURY DDR4 2133mhz

Thanks in advance!

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On 5/7/2017 at 9:09 PM, DonnerPizza said:

Bug Description:
PUBG ALWAYS crashed in mid game since the latest update. Before there was no issue. from 10 games maybe only 1 games that didn't get crashed. please help i want to play this game

Date Seen:
began from the latest monthly update (the groza update)

Server: 
Normal Server

Troubleshooting Attempted:
1. reinstall pubg

2. turn off firewall

3. verified game files

Other Information:

From Crash Report

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-B3D3E61341FDD1BEE3F832B34F2F8F60_0000</CrashGUID>
<ProcessId>9244</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>false</IsAssert>
<CrashType>Crash</CrashType>
<SecondsSinceStart>993</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.14.3-0+++UE4+Release-4.14</EngineVersion>
<CommandLine>-LobbyUrl=front.battlegroundsgame.com/index.html -USEALLAVAILABLECORES-refresh 60-high-sm4-malloc=system-d3d10</CommandLine>
<LanguageLCID>1057</LanguageLCID>
<AppDefaultLocale>id_ID</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.14-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>D:/SteamLibrary/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>D:/SteamLibrary/steamapps/common/PUBG/</RootDir>
<MachineId>9CB0EC324AAE888F863FBF9678A6A977</MachineId>
<EpicAccountId></EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage></ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>4</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
<Misc.CPUBrand>Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTX 1060 6GB</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>8509792256</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>65536</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>8</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

 

Launch Options:
-USEALLAVAILABLECORES-refresh 60-high-sm4-malloc=system-d3d10

System Specifications:

system.png

display.png

hi, any update for this issue? :)

 

thanks

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Date Seen:
10.07.2017

Information:
Windows 8.1 - 64 Bit (Pro)
Nvidia Geforce GTX 980TI
Settings: Very Low (all)

Bug Description:

Suddenly i have to sign in with ID and PW, after that i got never endling loading screen, please help. it simply doesnt connect.

Troubleshooting/Testing Steps Attempted: reload, shut down pc

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Bug Description:
first crash of the game.

Date Seen:
10.07.2017

Server: 
The normal server

Troubleshooting Attempted:
This happened just once, no steps taken, since I don't know what the issue is.

Other Information:

The instruction at 0x0000FFAD1E6D9D5
There was a bigger error message, but i only wrote the code down. Sorry.

Launch Options:
no.

System Specifications:
Operating System: Windows 10 Home
Graphics Card: Gigabyte Geforce 1050 Ti, 4gb OC
CPU: intel i7 860
Ram:8GB
The easiest way to get this information is to hold the windows button and R to open the run dialog, then type in "dxdiag"
and take a screenshot of the "System" and "Display 1" tabs.

 

 

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Ok found video in YouTube that helped me out with not being able to load onto plane after warmup. 

Once in the lobby. Open task manager and click on details 

scroll down to Tsigame, right click and go to set ifinity. Un-Click all but processors but 0. 

Go back to game and ready up. After you are "in the plane" you can alt/tab out and go to task manager again 

right click Tsigame and turn on all of your processors again. 

You have to do this before every game. 

Back to game and play on. 

Kinda of a pain but love the game. It's early on so I'm sure there will be a fix for it soon. 

System Specs:

Asus rampage V edition 10

G.Skill 64gb ram

Intel i7 5930K

EVGA 1080 ti sc black edition

2 Samsung 850 pro SSD 1 os dedicated other for games 512 gig each

antec 850 w power supply 

windows 10 home oem 64bit

 

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Posted (edited)

When ever I am done with a game and I exit the game to start another, the game has to reconnect to the servers or whatever. Whenever it does this it lags out the internet on my entire computer for about 5-10 secs and then says it can't reconnect and then my internet comes back on on my pc. I then have to manually click connect securely or insecurely. This has never happened before for me in battlegrounds and has only started to happen after the groza update. This has become a very big nuisance for me since I have to exit my team speak and reenter after every match. 

If anyone has the same problem as me or has a fix for it, please reply.

I have never messed with launch commands or anything of that sort

If specs are needed I run on a 

i5-6500

8gs ddr4 ram

gtx 1070

OS: Windows 10

(pc runs on an Ethernet cord)

 

Edited by Pythius

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Posted (edited)

I just had the same exact bug (on different servers, with 100+ FPS, etc.)

On 5/27/2017 at 1:49 AM, Rikard said:

Troubleshooting:
Reinstalled PUBG, reverted my launch options, restored ini-files to default. Testing my keyboard in various ways to look for faults on that end. (Keyboard is a 2 weeks old Cooler Masterkeys Pro L)

I tried all that too, except I have a Cooler Masterkeys Pro S. Then I switched to a older keyboard, and the problem just disappeared...

So, if someone has the same problem and a Cooler Masterkeys Pro L/M/S, well...

Edited by Ronrount

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Bug Description:
The game will lock up.  It will give me 1 or 2 frames mid game then lock up and does not respond.  This sometimes is not present for a game session or it will crash consistently through a session for about 50% of the games

Date Seen:
Last on 07/10/2017, however this started 2 weeks ago.

Server: 
NA server

Troubleshooting Attempted:
Reinstalling, updating drivers, rolling back drivers

Other Information:
Some crashes provide crash data however other times it just locks up and I have waited 10+ minutes with no additional changes.

Launch Options:
None

System Specifications:
Operating System: Windows 10 Pro 64 Bit
Graphics Card: Nvidia EVGA 1080 FTW Hybrid
CPU: Intel i7 4790K
Ram: 16GB DDR3

 

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As an FYI to the developers (though I do not even know if they are looking at this) this issue is still prevalent (the original issue @JewJewMagoo and I were having, not the others posted that don't relate. 

 

Also, this is not even a guaranteed 100% fix anymore, I am getting games that when I follow the same steps I am still getting stuck at the lobby island.

 

PLEASE FIX

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18 hours ago, Heragon said:

Date Seen:
10.07.2017

Information:
Windows 8.1 - 64 Bit (Pro)
Nvidia Geforce GTX 980TI
Settings: Very Low (all)

Bug Description:

Suddenly i have to sign in with ID and PW, after that i got never endling loading screen, please help. it simply doesnt connect.

Troubleshooting/Testing Steps Attempted: reload, shut down pc

This is because you probably reinstalled battlegrounds with steam in admin mode and you have restarted steam NOT in admin mode. I have experienced the same thing.

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11 hours ago, kragnorok said:

As an FYI to the developers (though I do not even know if they are looking at this) this issue is still prevalent (the original issue @JewJewMagoo and I were having, not the others posted that don't relate. 

 

Also, this is not even a guaranteed 100% fix anymore, I am getting games that when I follow the same steps I am still getting stuck at the lobby island.

 

PLEASE FIX

2300 plus reports of the same issue, not a single response here, on twitter, on reddiit etc regarding crash to desktop issues following their patches.

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Posted (edited)

Date Seen:
11.07.2017

Information:
Windows 10 - 64bit
Intel Xeon X3440 (oc 3.7GHz)
AMD Radeon RX 470 4GB
16 gigs RAM
Settings: Very Low all, except Anti-aliasing High and Textures Medium

Bug Description:
Crashing while playing, in random moments


Troubleshooting/Testing Steps Attempted:
Page fyle increase to 12000, keeps crashing

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-F54A6FC84F8B8AEE000860B44AF90B4F_0000</CrashGUID>
<ProcessId>3076</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>false</IsAssert>
<CrashType>Crash</CrashType>
<SecondsSinceStart>432</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.14.3-0+++UE4+Release-4.14</EngineVersion>
<CommandLine>-LobbyUrl=front.battlegroundsgame.com/index.html</CommandLine>
<LanguageLCID>1049</LanguageLCID>
<AppDefaultLocale>ru_RU</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.14-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>C:/Program Files (x86)/Steam/steamapps/common/PUBG/</RootDir>
<MachineId>7E64F6D84C1D57DFC8991B9C9C26A338</MachineId>
<EpicAccountId>9239e2f8eb2942589d5f3963af2270d7</EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage></ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>4</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>8</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>GenuineIntel</Misc.CPUVendor>
<Misc.CPUBrand>Intel(R) Xeon(R) CPU           X3440  @ 2.53GHz</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>Radeon (TM) RX 470 Graphics</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>17144270848</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>65536</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

It was OK before last patch

Edited by WeCanDank

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Posted (edited)

Hp 12GB amd a8-7410apu ile amd radeon 

3 gb da amd r5 430 ekran kartı bulunuyor. Ancak map  yüklendikten sonra ekranında sonra atıyor

IMG_20170711_154412.jpg

Edited by ismail ileri
Kelimeyi Yanlış yazdım

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I just bought the game and I can't play it always freezes in the starting menu 

plz help

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Looks like they may be fixing the original issue @JewJewMagoo. These are in the patch notes for this week:

 

- Fixed an issue where the starting airplane became immobile in sky at the very start of a round

 

Hopefully!

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Posted (edited)

Bug Description:
Whenever I attempt to join a game my game crashes as soon as I load into the waiting for the game to start lobby. No error message pops up, but my screen freezes for a second, then goes black for a second, and then PUBG closes

Date Seen:
Every day after June 28th

Server: 
On both test and normal server
Troubleshooting Attempted:
Restarted my computer multiple times, closed everything that was running in the background

Other Information:
Didn't happen before the June 28th Update came out

Launch Options:
Have you changed any launch / command line options for the game?
No

System Specifications:
Operating System: Windows 10
Graphics Card: NVIDIA GForce GT 750m
CPU: Intel Core i7-4700MQ

RAM: 8GB

Edited by stockboy9

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9 minutes ago, stockboy9 said:

Bug Description:
Whenever I attempt to join a game my game crashes as soon as I load into the waiting for the game to start lobby. No error message pops up, but my screen freezes for a second, then goes black for a second, and then PUBG closes

Date Seen:
Every day after June 28th

Server: 
On both test and normal server
Troubleshooting Attempted:
Restarted my computer multiple times, closed everything that was running in the background

Other Information:
Didn't happen before the June 28th Update came out

Launch Options:
Have you changed any launch / command line options for the game?
No

System Specifications:
Operating System: Windows 10
Graphics Card: NVIDIA GForce GT 750m
CPU: Intel Core i7-4700MQ

RAM: 8GB

Hey Stockboy, it looks like your system is low compared to the requirements for this game. 

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The game requirements are only an i3 processor, 6GB Ram, NVIDIA gtx660, and windows 10, all my specs are better than the requirments.

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I can play solo absolutely fine, but when I load up Duos or Squads the game crashes after a few minutes of playing. I've tried uninstalling and reinstalling, I've tried fiddling with files and none of it works... So as of now i'm stuck playing solo....

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Posted (edited)

Bug Description:
My game will crash randomly, like literally at any time. I can crash at the beginning island or play a nearly full game into top 10, then crash trying to go back to lobby.

Server: 
NA server

Troubleshooting Attempted:
Verified integrity, reinstalling, using DDU to remove graphics driver and do clean install, underclocking/overclocking GPU, updating chipset drivers, putting CPU on stock speed, allowing through firewall, turning off antivirus 

Launch Options:
None

System Specifications:
CPU: AMD Ryzen 5 1600 @ 3.2GHz (OC'd to 3.6Ghz)
Graphics Card: Gigabyte Geforce 1060 GTX G1 Rock
RAM: 8GB DDR4 Corsair 2133MHz
OS: Windows 10, up to date
Hard Drive: Sandisk 120GB SSD
Settings: High, but I've tried lowest settings and still get the crashes
 

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-32F14C7543BEBE86FA967585845A40C8_0000</CrashGUID>
<ProcessId>2496</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>Assert</CrashType>
<SecondsSinceStart>1142</SecondsSinceStart>
<GameName>UE4-TslGame</GameName>
<ExecutableName>TslGame</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.14.3-0+++UE4+Release-4.14</EngineVersion>
<CommandLine>-LobbyUrl=front.battlegroundsgame.com/index.html -malloc=system -maxMem=8000</CommandLine>
<LanguageLCID>1033</LanguageLCID>
<AppDefaultLocale>en_US</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.14-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>C:/SteamLibrary/steamapps/common/PUBG/TslGame/Binaries/Win64/</BaseDir>
<RootDir>C:/SteamLibrary/steamapps/common/PUBG/</RootDir>
<MachineId>F42D22F24A136398B3002780643D92FB</MachineId>
<EpicAccountId></EpicAccountId>
<CallStack></CallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage>LowLevelFatalError [File:D:\tsl\tsl-client-branch\build\UnrealEngine\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 176] &nl;Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - &apos;HUNG&apos;)&nl;</ErrorMessage>
<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>6</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>12</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 5 1600 Six-Core Processor            </Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTX 1060 6GB</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>8540160000</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>65536</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>8</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>1169555456</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140728790233088</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>4083261440</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>4499505152</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>7891505152</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>8390393856</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

Edited by GreeleyE
forgot to include a few troubleshooting attempts

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Bug Description:
The game randomly crashes. Crash reporter shows up. 

Date Seen:
This started happening somewhere after the 15th weekly patch and is still going on past the 16th weekly patch. 

Server: 
On the regular server, not the test server. 

Troubleshooting Attempted:
Restarting the PC
Verifying integrity of files
Updating win 10
Updating Nvidia drivers (through GeForce Experience)
Running steam and the game as admin (caused Steam Initialization Failure) 
Disabled AVG
Moving the game files from my hard drive to my SSD, where windows is installed
Disabling Steam overlay
Launch options

Launch Options:
-refresh 144 -maxMem=10000 -malloc=system  -USEALLAVAILABLECORES

System Specifications:
Operating System: Windows 10 Enterprise 64bit
Graphics Card: ASUS Strix GTX 980 4Gigs of VRam
CPU: Core i5-4690K @ 3.5Ghz
Ram: 16Gigs
Display: ROG Swift PG278Q at 2560x1440 with Gsync ON

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Bug Description:

I am unable to play PUBG since yesterday. I can launch the game and search for a lobby, but as soon as i´m in a lobby or sometimes a couple of seconds later i receive the message in the screenshot saying "the instruction at 0x0(bunch of numbers/letters) referenced memory at 0x0(bunch of numbers/letters). The memory could not be written."

Troubleshooting attempted:

Verified integrity, reinstalling, updating graphic and other drivers, deleted the launch option, settings are and have been all set to very low, tried to launch the game as admin.

Launch Options:

None. Used to have something like this " -USEALLAVAILABLECORES -malloc=system" not exactly sure which order but until yesterday i never had any big problems.

System Specifications:

Win 10 Home - 64 bit

Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40GHz

RAM 8GB

AMD Radeon 7770 GHz Edition

As i said ive been playing with all ingame settings on very low ever since i got the game

 

Hope someone´s got a solution for this since i really love this game. Let me know if you need further specs or information.

 

 

59661072c8ecb_Screenshot(2).png.8eadd3b6f530012e553bdf99085f6123.png

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Hi, When I enter a game on any server, It crashes on the loading screen or just as I enter the pre game lobby. It does this everytime.

It counts as a game and effects my scores.

I've tried all graphics settings and updated all my drivers for my cpu,gpu,motherboard and win7.

Started after the last update. I launch via steam.

error pic followed by system specs

 

-----------------
System Information
------------------
Time of this report: 7/12/2017, 22:13:48
       Machine name: HAZYANDLAZY-PC
   Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170512-0600)
           Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
       System Model: H97-HD3
               BIOS: BIOS Date: 11/19/14 21:14:12 Ver: 04.06.05
          Processor: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
             Memory: 16384MB RAM
Available OS Memory: 15798MB RAM
          Page File: 4539MB used, 27056MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon (TM) R9 200 Series
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6811)
           DAC type: Internal DAC(400MHz)
         Device Key: Enum\PCI\VEN_1002&DEV_6811&SUBSYS_92701682&REV_00
     Display Memory: 4095 MB
   Dedicated Memory: 2026 MB
      Shared Memory: 2069 MB
       Current Mode: 1440 x 900 (32 bit) (75Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: ACI VK192
         Monitor Id: ACI19AD
        Native Mode: 1440 x 900(p) (74.573Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 22.19.0171.1024 (English)
     Driver Version: 22.19.171.1024
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 7/5/2017 06:37:40, 1654880 bytes
        WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
  Device Identifier: {D7B71EE2-2B51-11CF-3271-DBB2BCC2DB35}
          Vendor ID: 0x1002
          Device ID: 0x6811
          SubSys ID: 0x92701682
        Revision ID: 0x0000
 Driver Strong Name: oem36.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:22.19.171.1024:pci\ven_1002&dev_6811&rev_00
     Rank Of Driver: 00E62000
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

pubg error.JPG

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On 8-7-2017 at 2:01 AM, Caesar of Roma said:

 

Has this issue been corrected? 

It seemed fine earlier this week, I had no issues getting into Solo, Duo or Squad games.

Today I tried to play some games with friends but getting the Bad Service Version every game so far...

Any ideas or suggestions?

 

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