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Known Issues - Updated 07/10/2018

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Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

Resolved Issues

These are issues which were implemented to the live server among the “Scheduled To Be Fixed” category

  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • Motorcycle tires do not take damage

 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Player gets stuck between certain rocks in Erangel and cannot move
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base 
  • Ground texture in front of a building in Shooting Range is displayed incorrectly 
  • Fuel does not get consumed while driving the boat
  • The camera view angle can become stuck after committing certain actions
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out 
  • Some hairstyle and hair color combinations cause visual glitches 
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Players can walk forward or backward but not right or left
  • The character becomes stuck inside an object when object loading is delayed
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • Upon collision, vehicles may become entangled and unresponsive.
  • Character model's head is missing in FPP mode while dropping from the plane before deploying the parachute.
  • Players can go into an area in Miramar, where they should not be able to enter.

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Players may immediately load back to the lobby without a result screen when they die or win the match
  • Players cannot see items in the inventory 'Vicinity' menu when you are the driver of a vehicle
  • Vehicles flip or fly into the air randomly
  • In rare instances, after climbing or vaulting, the player teleports to a different position
  • Gun models shrink when attaching an 8x or 15x Scope if the player uses ADS while the inventory screen is opening 
  • A looping reload animation occurs when dropping all ammunition for the Winchester 1894 rifle while reloading
  • The 'Rank' stat is inconsistent between the Leaderboard and when viewing the Career screen
  • Motorcycles cannot drive in shallow water
  • The appearance of the vehicle displayed abnormally
  • When region change menu is displayed, the focusing effect always remains on the region located at the top, regardless of the region selected.
  • Intermittent delivery failure errors occur when purchasing crates
  • Vehicles are immobilised if the map is closed whilst holding Y
  • If the Left Stick Dead Zone is set to 100, left and down input on the Left Stick is not recognised 
  • 90 km/h signposts will respawn when driven into on Miramar, causing vehicles to stop 
  • The camera is obscured when wearing ghillie suit and switching perspective while scoped in
  • On Miramar, certain locations are accessible due to texture clipping. 

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing as footage before and after the teleport occurs.
  • Black screen displays when launching game
    • Please contact our customer support with the clip showing details of the issue

 

 

Please note:
*It may take some time for the resolved issues to be patched in game.
*There could be issues under investigation or being resolved that are not included in the list above.
*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.
*Please report any other issue or bug to our official forum.

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Archived Known Issues List 6/26/2018

Spoiler

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

Resolved Issues

These are issues which were implemented to the live server among the “Scheduled To Be Fixed” category

  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • Motorcycle tires do not take damage

 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Player gets stuck between certain rocks in Erangel and cannot move
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base 
  • Ground texture in front of a building in Shooting Range is displayed incorrectly 
  • Fuel does not get consumed while driving the boat
  • The camera view angle can become stuck after committing certain actions
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out 
  • Some hairstyle and hair color combinations cause visual glitches 
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Players can walk forward or backward but not right or left
  • The character becomes stuck inside an object when object loading is delayed
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Players may immediately load back to the lobby without a result screen when they die or win the match
  • Players cannot see items in the inventory 'Vicinity' menu when you are the driver of a vehicle
  • Upon collision, vehicles may become entangled and unresponsive
  • Vehicles flip or fly into the air randomly
  • In rare instances, after climbing or vaulting, the player teleports to a different position
  • Gun models shrink when attaching an 8x or 15x Scope if the player uses ADS while the inventory screen is opening 
  • A looping reload animation occurs when dropping all ammunition for the Winchester 1894 rifle while reloading
  • Character model's head is missing in FPP mode while dropping from the plane before deploying the parachute
  • The 'Rank' stat is inconsistent between the Leaderboard and when viewing the Career screen
  • Motorcycles cannot drive in shallow water
  • The appearance of the vehicle displayed abnormally
  • When region change menu is displayed, the focusing effect always remains on the region located at the top, regardless of the region selected.
  • Intermittent delivery failure errors occur when purchasing crates
  • Vehicles are immobilised if the map is closed whilst holding Y
  • If the Left Stick Dead Zone is set to 100, left and down input on the Left Stick is not recognised 
  • 90 km/h signposts will respawn when driven into on Miramar, causing vehicles to stop 
  • The camera is obscured when wearing ghillie suit and switching perspective while scoped in
  • On Miramar, certain locations are accessible due to texture clipping. 
  • Players are able to enter certain location on Miramar that should not be possible.

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing as footage before and after the teleport occurs.
  • Black screen displays when launching game
    • Please contact our customer support with the clip showing details of the issue

 

 

Please note:
*It may take some time for the resolved issues to be patched in game.
*There could be issues under investigation or being resolved that are not included in the list above.
*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.
*Please report any other issue or bug to our official forum.

 

Archived Known Issues List 6/19/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

Resolved Issues

These are issues which were implemented to the live server among the “Scheduled To Be Fixed” category

  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • Motorcycle tires do not take damage

 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Player gets stuck between certain rocks in Erangel and cannot move
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base 
  • Ground texture in front of a building in Shooting Range is displayed incorrectly 
  • Fuel does not get consumed while driving the boat
  • The camera view angle can become stuck after committing certain actions
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out 
  • Some hairstyle and hair color combinations cause visual glitches 
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Players can walk forward or backward but not right or left
  • The character becomes stuck inside an object when object loading is delayed
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Players may immediately load back to the lobby without a result screen when they die or win the match
  • Players cannot see items in the inventory 'Vicinity' menu when you are the driver of a vehicle
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • Upon collision, vehicles may become entangled and unresponsive
  • Vehicles flip or fly into the air randomly
  • In rare instances, after climbing or vaulting, the player teleports to a different position
  • Gun models shrink when attaching an 8x or 15x Scope if the player uses ADS while the inventory screen is opening 
  • A looping reload animation occurs when dropping all ammunition for the Winchester 1894 rifle while reloading
  • Character model's head is missing in FPP mode while dropping from the plane before deploying the parachute
  • The 'Rank' stat is inconsistent between the Leaderboard and when viewing the Career screen
  • Motorcycles cannot drive in shallow water
  • The appearance of the vehicle displayed abnormally
  • When region change menu is displayed, the focusing effect always remains on the region located at the top, regardless of the region selected.
  • Intermittent delivery failure errors occur when purchasing crates

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing as footage before and after the teleport occurs.
  • Black screen displays when launching game
    • Please contact our customer support with the clip showing details of the issue

 

 

Please note:
*It may take some time for the resolved issues to be patched in game.
*There could be issues under investigation or being resolved that are not included in the list above.
*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.
*Please report any other issue or bug to our official forum.

 

 

Archived Known Issues List 06/12/2018

Spoiler

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • (Erangel) Player can gets stuck between certain rocks
  • (Erangel) Layers of dirt from the ground texture are clipping through a road leading to the military base 
  • (Erangel) The ground texture in front of a building in the shooting range is displayed incorrectly 
  • Fuel is not depleted while driving boats
  • The camera view angle can become stuck after performing certain actions
  • In some cases, when a player enters a vehicle, they appear to be riding outside the vehicle, and once exiting the vehicle, will teleport back to the location where they first entered.
  • Some hairstyles and hair color combinations cause visual glitches 
  • After selecting a certain hairstyle in the customization menu, then returning to the main menu, the hairstyle displays incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Players can walk forward or backward but not right or left

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When first playing the game, if your controller disconnects and an error is displayed prior to creating a new character, the message is unable to be closed, even when reconnecting the controller.
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects after crashing, the character cannot get on to the plane and "False" is displayed on screen in multiple places.
  • The deadzone setting is reset upon entering a match
  • A game crash can occur when repeatedly switching between players when spectating
  • Performance drops when rapidly switching between players while spectating
  • After crashing, or after being disconnected from the internet temporarily, the "Connection Failed" error will appear while attempting to reconnect to the game.
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players can see inside the terrain in certain overturned vehicles
  • The active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, the HP bar turns red and the equipment icons disappear temporarily
  • (Erangel) Light leaks through corners and seams between walls inside all buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader can select "Cancel Matchmaking" and other members can only select "Leave Party"
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2 or 3 Man Squad Mode sometimes doesn't work
  • Wearing certain shoes or other items of clothing causes the player's skin to show through the item
  • Players may immediately be returned to the lobby without result screen at the completion of a match
  • Players cannot see items in the inventory "Vicinity" menu when you are the driver of a vehicle
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • Upon collision, vehicles may become entangled and unresponsive
  • Vehicles flip or fly into the air randomly
  • In rare instances, after climbing or vaulting, the player teleports to a different position
  • Motorcycle tires do not take damage
  • Gun models shrink when attaching a 8x or 15x scope if the player uses ADS while the inventory screen is opening 
  • A looping reload animation occurs when dropping all ammo for the Win94 while reloading
  • The head of the character model is missing in FPP mode while dropping from the plane, before deploying the parachute
  • In some cases, player rankings are displayed incorrectly on the Career screen, while displaying correctly on the Leaderboard
  • Motorcycles cannot drive in shallow water
  • Occasionally, vehicle models can be displayed incorrectly.

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing details of the issue
  • Black screen displays when launching game
    • Please contact our customer support with the clip showing details of the issue

 

 

Please note:
*It may take some time for the resolved issues to be patched in game.
*There could be issues under investigation or being resolved that are not included in the list above.
*Some issues or bugs that appeared after the latest update may have been excluded from the lists to prevent potential abuse.
*Please report any other issue or bug to our official forum.

 

Archived Known Issues List 05/29/2018

Spoiler

 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • (Erangel) Player can gets stuck between certain rocks
  • (Erangel) Layers of dirt from the ground texture are clipping through a road leading to the military base 
  • (Erangel) The ground texture in front of a building in the shooting range is displayed incorrectly 
  • Fuel is not depleted while driving boats
  • The camera view angle can become stuck after performing certain actions
  • In some cases, when a player enters a vehicle, they appear to be riding outside the vehicle, and once exiting the vehicle, will teleport back to the location where they first entered.
  • Some hairstyles and hair color combinations cause visual glitches 
  • After selecting a certain hairstyle in the customization menu, then returning to the main menu, the hairstyle displays incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Players can walk forward or backward but not right or left

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When first playing the game, if your controller disconnects and an error is displayed prior to creating a new character, the message is unable to be closed, even when reconnecting the controller.
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects after crashing, the character cannot get on to the plane and "False" is displayed on screen in multiple places.
  • The deadzone setting is reset upon entering a match
  • A game crash can occur when repeatedly switching between players when spectating
  • Performance drops when rapidly switching between players while spectating
  • After crashing, or after being disconnected from the internet temporarily, the "Connection Failed" error will appear while attempting to reconnect to the game.
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players can see inside the terrain in certain overturned vehicles
  • The active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, the HP bar turns red and the equipment icons disappear temporarily
  • (Erangel) Light leaks through corners and seams between walls inside all buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader can select "Cancel Matchmaking" and other members can only select "Leave Party"
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2 or 3 Man Squad Mode sometimes doesn't work
  • Wearing certain shoes or other items of clothing causes the player's skin to show through the item
  • Players may immediately be returned to the lobby without result screen at the completion of a match
  • Players cannot see items in the inventory "Vicinity" menu when you are the driver of a vehicle
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • Upon collision, vehicles may become entangled and unresponsive
  • Vehicles flip or fly into the air randomly
  • In rare instances, after climbing or vaulting, the player teleports to a different position
  • Motorcycle tires do not take damage
  • Gun models shrink when attaching a 8x or 15x scope if the player uses ADS while the inventory screen is opening 
  • A looping reload animation occurs when dropping all ammo for the Win94 while reloading
  • The head of the character model is missing in FPP mode while dropping from the plane, before deploying the parachute
  • In some cases, player rankings are displayed incorrectly on the Career screen, while displaying correctly on the Leaderboard
  • Motorcycles cannot drive in shallow water
  • Occasionally, vehicle models can be displayed incorrectly.

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing details of the issue

 

 

Archived Known Issues List 05/23/2018 

Spoiler

 

[Update time: 05/23/2018 14:30]

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • Typo in English text - "Spectating" is mistakenly displayed, instead of "Spectate"
  • Aim acceleration is not completely disabled even after being set to '0'
  • In some cases, pressing a button other  than the designated 'X' button will allow players to pick up an item
  • Other players are intermittently invisible


Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • (Erangel) Player can gets stuck between certain rocks
  • (Erangel) Layers of dirt from the ground texture are clipping through a road leading to the military base 
  • (Erangel) The ground texture in front of a building in the shooting range is displayed incorrectly 
  • Fuel is not depleted while driving boats
  • The camera view angle can become stuck after performing certain actions
  • In some cases, when a player enters a vehicle, they appear to be riding outside the vehicle, and once exiting the vehicle, will teleport back to the location where they first entered.
  • Some hairstyles and hair color combinations cause visual glitches 
  • After selecting a certain hairstyle in the customization menu, then returning to the main menu, the hairstyle displays incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Players can walk forward or backward but not right or left

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When first playing the game, if your controller disconnects and an error is displayed prior to creating a new character, the message is unable to be closed, even when reconnecting the controller.
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects after crashing, the character cannot get on to the plane and "False" is displayed on screen in multiple places.
  • The deadzone setting is reset upon entering a match
  • A game crash can occur when repeatedly switching between players when spectating
  • Performance drops when rapidly switching between players while spectating
  • After crashing, or after being disconnected from the internet temporarily, the "Connection Failed" error will appear while attempting to reconnect to the game.
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players can see inside the terrain in certain overturned vehicles
  • The active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, the HP bar turns red and the equipment icons disappear temporarily
  • (Erangel) Light leaks through corners and seams between walls inside all buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader can select "Cancel Matchmaking" and other members can only select "Leave Party"
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2 or 3 Man Squad Mode sometimes doesn't work
  • Wearing certain shoes or other items of clothing causes the player's skin to show through the item
  • Players may immediately be returned to the lobby without result screen at the completion of a match
  • Players cannot see items in the inventory "Vicinity" menu when you are the driver of a vehicle
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • Upon collision, vehicles may become entangled and unresponsive
  • Vehicles flip or fly into the air randomly
  • In rare instances, after climbing or vaulting, the player teleports to a different position
  • Motorcycle tires do not take damage
  • Gun models shrink when attaching a 8x or 15x scope if the player uses ADS while the inventory screen is opening 
  • A looping reload animation occurs when dropping all ammo for the Win94 while reloading
  • The head of the character model is missing in FPP mode while dropping from the plane, before deploying the parachute
  • In some cases, player rankings are displayed incorrectly on the Career screen, while displaying correctly on the Leaderboard
  • Motorcycles cannot drive in shallow water
  • Occasionally, vehicle models can be displayed incorrectly.

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing details of the issue

 

 

Archived Known Issues List 05/02/2018 

Spoiler

[Update time: 05/15/2018 14:30]

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • When inside a vehicle, exiting the settings menu with the back button will also kick the player out of the vehicle.


Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Other players are intermittently invisible
  • Aim Acceleration does not completely turn off even after manually setting it to '0'
  • Fuel does not get consumed while driving the boat
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • The camera view angle can become stuck after committing certain actions
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched
  • Player gets stuck between certain rocks in Erangel and cannot move
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • Upon collision, vehicles may become entangled and unresponsive (Moved from "Under investigation" section to "Schedule to be fixed" section)
  • Vehicles flip or fly into the air randomly (Moved from "Under investigation" section to "Schedule to be fixed" section)
  • Some hairstyle and hair color combinations cause visual glitches (Moved from "Under investigation" section to "Schedule to be fixed" section)
  • Players can walk forward or backward but not right or left (Moved from "Under investigation" section to "Schedule to be fixed" section)
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out (Moved from "Under investigation" section to "Schedule to be fixed" section)
  • Typo in English text - "Spectating", not "Spectate" (Moved from "Under investigation" section to "Schedule to be fixed" section)
  • When scrolling through the inventory while inside a vehicle, the vehicle moves forward or backward (Moved from "Under investigation" section to "Schedule to be fixed" section)

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue
  • In rare instances, after climbing or vaulting, the player teleports to a different position
    • Please contact our customer support with the clip showing details of the issue

 

 

Archived Known Issues List 05/02/2018 

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

[Update time: 05/02/2018 18:00]

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • N/A


Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Typo in English text - "Spectating", not "Spectate"
  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Other players are intermittently invisible
  • When scrolling through the inventory while inside a vehicle, the vehicle moves forward or backward
  • Aim Acceleration does not completely turn off even after manually setting it to '0'
  • The Gamepad Guide shows the wrong icon for placing markers on the map
  • Fuel does not get consumed while driving the boat
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • The camera view angle can become stuck after committing certain actions
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched
  • Player gets stuck between certain rocks in Erangel and cannot move
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Players are able to see inside the terrain in certain overturned vehicles
  • Vehicles flip or fly into the air randomly
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Some hairstyle and hair color combinations cause visual glitches
  • Players can walk forward or backward but not right or left
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Player gets stuck between certain rocks in Erangel and cannot move
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out
  • In certain instances, the player's body appears to be almost completely under the ground

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue

 

 

Archived Known Issues List 05/02/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

[Update time: 04/25/2018 18:00]

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • N/A


Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Typo in English text - "Spectating", not "Spectate"
  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Other players are intermittently invisible
  • When scrolling through the inventory while inside a vehicle, the vehicle moves forward or backward
  • Aim Acceleration does not completely turn off even after manually setting it to '0'
  • The Gamepad Guide shows the wrong icon for placing markers on the map
  • Fuel does not get consumed while driving the boat
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • The camera view angle can become stuck after committing certain actions
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Players are able to see inside the terrain in certain overturned vehicles
  • Vehicles flip or fly into the air randomly
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Some hairstyle and hair color combinations cause visual glitches
  • Players can walk forward or backward but not right or left
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Player gets stuck between certain rocks in Erangel and cannot move
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out
  • In certain instances, the player's body appears to be almost completely under the ground

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue

 

 

Archived Known Issues List 04/18/2018

Spoiler

 Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

[Update time: 04/18/2018 18:00]

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • N/A


Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Other players are intermittently invisible
  • When scrolling through the inventory while inside a vehicle, the vehicle moves forward or backward
  • Aim Acceleration does not completely turn off even after manually setting it to '0'
  • The Gamepad Guide shows the wrong icon for placing markers on the map
  • Fuel does not get consumed while driving the boat
  • When a player throws a grenade through a window, at a certain distance from it, the glass in the window does not appear broken and no appropriate sound effect plays
  • The camera view angle can become stuck after committing certain actions
  • After selecting a certain hairstyle in the customization menu, and returning to the main menu, the hairstyle appears glitched

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Players are able to see inside the terrain in certain overturned vehicles
  • Vehicles flip or fly into the air randomly
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Some hairstyle and hair color combinations cause visual glitches
  • Players can walk forward or backward but not right or left
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Player gets stuck between certain rocks in Erangel and cannot move
  • When a player tries to get in a vehicle, they appear to be riding outside the vehicle, and will teleport back to where they first got in the vehicle when they try to get out

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue

 

 

Archived Known Issues List 04/11/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

 [Update time: 04/11/2018 18:00]

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • When pressing LT and scrolling in inventory, player keeps going in and out of ADS
  • When wearing certain shoes, player's ankle area appears cut off
  • When wearing certain shoes and pants, the shoes clip through the pants
  • When the stack split UI is on in a vehicle, other actions are still available
  • When the stack split UI is open and closed in a vehicle, the vehicle cannot move
  • Sometimes the vehicle keeps braking even after the button is released and won't move
  • In certain situations, a vehicle can suddenly jump into the air
  • Player's sitting position is glitched when switching seats on the motorbike 
  • Scope reflection for 4x is too bright
  • Certain UI layouts are not properly aligned
  • When obtaining equipment, relevant icon is not applied to the HUD
  • Quick scroll function not working with Controller Binding Preset Type B
  • Excessive acceleration occurs when the analog stick is tilted at more than a certain angle, depending on the acceleration setting
  • Team member indicators are incorrectly displayed on the plane
  • After reloading, discarded mags have collision enabled
  • Vietnamese text is broken in the map control guide
  • Turkish text is broken in the map control guide


Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • Typo in English text - "Spectating", not "Spectate"
  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Other players are intermittently invisible
  • When scrolling through the inventory while inside a vehicle, the vehicle moves forward or backward
  • Aim Acceleration does not completely turn off even after manually setting it to '0'

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Players are able to see inside the terrain in certain overturned vehicles
  • Vehicles flip or fly into the air randomly (FYI that this is a different issue than to the one on Row 6)
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Some hairstyle and hair color combinations cause visual glitches
  • Players can walk forward or backward but not right or left
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Player gets stuck between certain rocks in Erangel and cannot move
  • The Gamepad Guide shows the wrong icon for placing markers on the map

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue

 

 

Archived Known Issues List 04/04/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

 [Update time: 04/04/2018 18:00]

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • When the stack split UI is on in a vehicle, other actions are still available
  • Typo in English text - "Spectating", not "Spectate"
  • Vietnamese and Turkish text is broken in worldmap help menu
  • When obtaining equipment, relevant icon is not applied to HUD
  • Player's sitting position is displayed irregularly when switching seats on the motorbike 
  • In certain situations, a vehicle can suddenly jump into the air
  • When the stack split UI is open and closed in a vehicle, the vehicle cannot move
  • When wearing certain shoes, player's ankle area appears cut off
  • When wearing certain shoes and pants, the shoes clip through the pants
  • Quick scroll function is not working with Controller Binding Preset Type B
  • Scope reflection for 4x is too bright
  • Sometimes the vehicle keeps braking even after the button is released and won't move
  • When pressing LT and scrolling in inventory, player keeps going in and out of ADS

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • Other players are intermittently invisible
  • Vehicles spinning/flipping randomly
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spactator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When the aim acceleration is set above 6, the acceleration applied is much higher than intented
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Some hairstyle and hair color combinations cause visual glitches
  • Players can walk forward or backward but not right or left
  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • Player gets stuck between certain rocks in Erangel and cannot move

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting
  • Player can't see enemy players when in the final circle
    • Please contact our customer support and include a screenshot of the issue

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • N/A

 

 

 

 

Archived Known Issues List 03/29/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

 [Update time: 03/29/2018 18:00]

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • When the stack split UI is on in a vehicle, other actions are still available
  • Typo in English text - "Spectating", not "Spectate"
  • Vietnamese and Turkish text is broken in worldmap help menu
  • When obtaining equipment, relevant icon is not applied to HUD
  • Player's sitting position is displayed irregularly when switching seats on the motorbike 
  • In certain situations, a vehicle can suddenly jump into the air

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When the stack split UI is open and closed in a vehicle, the vehicle cannot move
  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • Other players are intermittently invisible
  • Vehicles spinning/flipping randomly
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When a player dies in the water, the hold breath UI remains in Spactator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When the aim acceleration is set above 6, the acceleration applied is much higher than intented
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • Scope reflection for 4x is too bright
  • Quick scroll function is not working with Controller Binding Preset Type B
  • When wearing certain shoes, player's ankle area appears cut off
  • Some hairstyle and hair color combinations cause visual glitches
  • Players can walk forward or backward but not right or left
  • Sometimes pressing a different button rather than the designated 'X' button will allow players to pick up an item anyway
  • Light leaks through corners and seams between walls inside all Erangel buildings
  • Player sometimes fails to rejoin a match, after quitting while loading into the match for the first time
  • Ground texture in front of a building in Shooting Range is displayed incorrectly
  • The first item slot in player's Inventory does not appear selected when scrolling to it
  • When searching for a match, only the squad leader is able to 'Cancel Matchmaking,' while other members are unable to do so and can only 'Leave Party'
  • In TPP, when switching seats in a vehicle while it is turning, the vehicle appears to stutter
  • Button to switch to 2-3 Man Squad Mode sometimes does not work
  • Wearing certain shoes or clothes has player's skin exposed through them
  • When wearing certain shoes and pants, the shoes clip through the pants

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • The dotted line leading to the center of the safe zone is sometimes inaccurate 
  • After dropping the primary weapon in the inventory screen, the slot it was in remains selected
  • When the stack split UI is on, Y button/RT/Map/Inventory closing function are still usable
  • Revive action is being cancelled every 60 seconds from the match start
  • Bluezone warning message not showing
  • Safezone guiding line is pointing the wrong direction

 

 

Archived Known Issues List 03/21/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

 [Update time: 03/21/2018 18:00]

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • After dropping the primary weapon in the inventory screen, the slot it was in remains selected
  • When the stack split UI is on, Y button/RT/Map/Inventory closing function are still usable
  • Revive action is being cancelled every 60 seconds from the match start
  • Bluezone warning message not showing
  • Safezone guiding line is pointing the wrong direction

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished
  • Other players are intermittently invisible
  • Vehicles spinning/flipping randomly
  • When player reconnects from the crash, the character cannot get in to the plane and all the variables say "False"
  • After entering a match, deadzone setting is reset
  • A crash occurs when repeatedly switching between multiple players when spectating
  • A persistent performance drop occurs when rapidly switching between players in Spectator Mode
  • Connection Failed' error appears when attempting to reconnect after a crash or pulling the LAN cable
  • When the stack split UI is open and closed in a vehicle, the vehicle cannot move
  • When a player dies in the water, the hold breath UI remains in Spectator Mode
  • Upon collision, vehicles may become entangled and unresponsive
  • Multiple sections of the dirt layer are clipping through the road along the highway on the way to the military base
  • The spectated player's head clips through the level 3 helmet in Spectator Mode
  • Players are able to see inside the terrain in certain overturned vehicles
  • Active matchmaking animation continues to be displayed after matchmaking has been cancelled
  • Customization Menu background is applied to the Main Menu by switching menu screens rapidly
  • When the aim acceleration is set above 6, the acceleration applied is much higher than intended
  • When changing seats, HP bar turns red and the equipment icons disappear temporarily
  • When the stack split UI is on in a vehicle, other actions are still available
  • Female character clips through "PUBG5 jacket" when worn without other clothes
  • In the inventory screen, the interactive slot with selected item is shown in grey instead of colored with diagonal lines
  • Typo in English text - "Spectating", not "Spectate"
  • Vietnamese and Turkish text is broken in world map help menu
  • Scope reflection for 4x is too bright
  • When obtaining equipment, relevant icon is not applied to HUD
  • Quick scroll function is not working with Controller Binding Preset Type B

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  • Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred
  • When reconnecting to the match while inside a vehicle, the character bounces out the vehicle or dies instantly
    • Please contact our customer support with the clip showing the player's state before and after reconnecting

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • Footstep sound is duplicated in FPP mode
  • When reviving a teammate, revive goes through even if you cancel it
  • Vehicles teleport when the passenger changes seat

 

 

 

 

Archived Known Issues List:  03/09/2018

Spoiler

 

Hello Xbox players,

 

Below is the list of issues that are under investigation or scheduled to be fixed.

 

 [Update time: 03/09/2018 18:00]

 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • TBA

 

Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • When playing the game for the first and a controller disconnected message is displayed before creating a new character, the message does not go away even after pressing A
  • The character becomes stuck inside an object when object loading is delayed
  • When using freelook whilst moving and reloading, the character will automatically face the direction of the freelook camera when the reloading is finished

 

Need To Be Reported

These are not wide-spread issues and require more player reports to be resolved individually. If you are experiencing one of these issues, please contact [customer support]

  • Scrolling through items in the inventory stops working
    • Please contact our customer support with the clip showing details of the issue
  •  Player’s gamertag is displayed as numbers in-game
    • Please contact our customer support along with the screenshot of the issue
  • Intermittent crash occurs when connecting to the dashboard
    • Please contact our customer support and include the details of how it occurred

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • When appearance is selected in the appearance settings, it does not immediately come into effect
  • After changing the skin color using the appearance settings, the color of the face does not change
  • Players cannot vault through some windows and rails
  • Match result does not reflect on the leaderboards
  • While the map is open, pressing the d-pad switches your weapon to melee/grenade
  • Some players fail to receive BP after the match ends
  • Adjusting 4x VSS scope sensitivity does nothing
  • Some areas in the game cause the driver and passengers to take damage when driving over rough terrain
  • Players are unable to exit the vehicle if they were inside the vehicle and then rejoined the game
  • In TPP mode, the camera shakes too much if damage is inflicted
  • If a player plays in a Squad and dies, their camera stays fixed in the position where the they died rather than allowing to spectate the remaining teammates
  • When spectating your team after death, the teammate UI from before death is overlapping the current one.

 

 

 

Archived Known Issues List:  02/07/2018

Spoiler

 

Xbox Players,
 
This is a list of issues that have been identified after the latest update, which are under investigation or in the process of being resolved.


The PUBG dev team are fixing various bugs and issues in addition to developing new content and game systems. It is our goal to improve the level of transparency when it comes to letting you know which issues have been identified and are being worked on. We are striving to have a better turnaround on identifying and solving emerging issues. 

 

We will provide an update and revise the list when there is a fix to address any of these issues


Thank you.


[Updated: 02/07/2018 23:00]
 

Scheduled To Be Fixed

These issues have been already resolved internally. They will be applied in the next live server patch.

  • TBA


Under Investigation / Fix In Progress
These are issues that are under investigation or in the process of being resolved.

  • Issue causing water impact to sound like gunfire (boats and other vehicles in swamp areas)

 

Resolved Issues 
These are issues which were patched on the live servers among the “Scheduled To Be Fixed” category.

  • Vehicle disappears once driven and exited
  • Players experiencing issues where they are prevented from vaulting through a limited number of windows
  • Camera in correct location following player death
  • Insufficient damage to players when being struck by vehicles
  • Drivers/passengers suffering inappropriate health damage when involved in minor collisions

 

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