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PUBG_Hawkinz

Request for msinfo32 information

PUBG_Hawkinz

WE DO NOT RECOMMEND DOWNLOADING ANY PUBG FILES FROM THIRD-PARTY WEBSITES/LINKS FROM USERS

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PUBG_Hawkinz

 

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Players,

 

We released a patch yesterday without going through any maintenance to add some new anti-cheat features.

 

However, we know that some players are having compatibility issues, causing the game to crash or are unable to launch the game.

 

We are doing our best to resolve this issue . With the issue that is related to the game not launching, we are checking for any conflict between anti-cheat solutions and other programs.

 

If you are having a Xenuine related error messages or an issue that is related to the game not starting, please use the following method so that we can further investigate this issue.


Go to Start -> Run -> Enter "msinfo32"-> file -> export -> enter a file name and click save. Please upload this file to the following forum thread in a reply, we will then forward all files to our development team for investigation.

 

image.png.1bbbb0861e7c9413272ea61505db104d.png

 

We will not be removing our recent patch in order to keep blocking cheats effectively.

 

For now, if nothing happens after trying to launch the game, please add both tslgame and tslgame_BE to the exception list in your anti-virus software  (e.g. Trend Micro Internet Security, Avast). 

 

We will try to keep you updated with new solutions to other issues as well.

 

We sincerely apologize for the inconvenience.

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Posted (edited)

msinfo_Damascus.txt

 

Downloaded the update but after that I can’t seem to start the game. My steam icon just turns green and then back to blue. 30 hours arrow

Edited by Damascus
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you act like you are some low indie developers working on a game played by just you and your friends stop doing anticheat updates if you dont have a single real dev

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Everything fine with no laggs except serverside sometimes.

downloaded the patch and npow i cant launch anymore, guess you guys forgot to add the "old" cpu support?

Pubg.txt

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