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[Early Access] FAQ: Crate & Key System

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Q) How do I purchase crates?
A) You may purchase crates from the “REWARDS” section in-game. The first Gamescom Invitational Crate will cost 1,200 BP and the price will increase for every additional crate. The first Random Weekly Crate will cost 700 BP and the price will increase for every additional crate. You may purchase up to six Gamescom Invitational Crates and six Random Weekly Crates every week. This crate limit is renewed every Monday at 12AM UTC. 

 

Q) How do I purchase the keys?
A) Click Gamescom Invitational Crate from “CHARACTER”. You can buy keys from top left corner on the “PREVIEW” pop-up screen. Up to 40 keys can be bought per purchase, but there is no limit on the number of times you can make purchases.

 

Q) How long are the crates available for?
A) Gamescom Invitational Crates are available from August 3rd 9AM UTC to August 28th 12AM UTC. Survivor and Wanderer Crates are available from August 3rd 9AM UTC as well, and we will announce at a later date if these two crates will no longer be available for purchase in the future. Your Gamescom Invitational Crates can be traded in the Steam Community Market after August 3rd. 

 

Q) Will the original pioneer crates be available to purchase in game until release?
A) No, Pioneer crates will no longer be available once the two free crates are introduced. However, most of the items from the Pioneer Crate will be included in the two free crates that will be available after the monthly update on August 3rd. 

 

Q) Can I purchase keys after August 28th?
A) Yes, you can. Keys will be sold in-game even after August 28th.

 

Q) What happens if I do not get a key after purchasing the Gamescom Invitational Crate?
A) The crate will be left in your inventory, unopened. You may purchase a key in-game and open it when you would like to at a future date. 

 

Q) How do I open a crate?
A) Choose a crate you want to open from “CHARACTER”. Click “USE KEY” to open the Gamescom Invitational Crate. Click “OPEN” to open free crates. 

 

Q) What are the items available in each crate?
A) You can “PREVIEW” all items available in each crate at the “REWARDS” page. Item rarity is distinguished by color tags: yellow marks the rarest items and gray marks the most common items.

 

Q) What is a clothing set? And do I get a set when I open a crate?
A) A clothing set is a set of clothing items that gives you one completed look in all the same themed items. You will receive one clothing piece per crate, but a few lucky crates will give more than one clothing item per crate.  

 

Q) Do I keep these items after the official launch of the game?
A) Yes, you will keep all items that remain in your inventory even after the official launch of the game.

 

Q) Can male characters wear skirts?
A) Yes, all items from these crates are unisex, including the skirt.

 

Q) When can I start selling items on Steam Community Market?
A) You may sell, and even purchase, items and crates on the Steam Community Market. Survivor and Wanderer Crates and items from the two crates are marketable from August 3rd. However, items obtained from Gamescom Crate are not marketable for 7 days. In addition, you cannot trade BP on the Steam Community Market. 

 

Q) Can I exchange a crate if I bought the wrong one?
A) Please submit a report on our forums for further assistance. http://forums.playbattlegrounds.com/forum/12-general-help/

 

Q) I need help with refunds.
A) Please refer to this page on Steam Refunds: http://store.steampowered.com/steam_refunds/

 

Q) I need help with the Steam Wallet.
A) Please refer to this page on Steam: https://support.steampowered.com/kb_article.php?ref=1122-RTSC-0478

 

Q) How can I access the Steam Community Market?
A) Please follow this link: https://steamcommunity.com/market/ 

 

Q) I bought crates, but I do not see them in my inventory, or the items I received from the crates. What should I do?
A) Please submit a report on our forums for further assistance. http://forums.playbattlegrounds.com/forum/12-general-help/

 

Q) Will there be cosmetics items players can unlock just from playing the game?
A) As mentioned in our previous Steam announcement, “we’re aware that many of you want new in-game skins to further customize your character. While we won’t be rolling out the full system until we move out of early access, we would like to provide more content as well as test the basic crate & key system we want to implement in the final version of the game.”

 

Q) Why are there cosmetics items in Early Access?
A) As we have mentioned in our previous Steam announcement, “while our intention was and still is to add the full feature to the game when we move into actual release, we do need to test it prior to launch and at Early Access so that it is stable and ready to be fully introduced to our community… We believe [the crate and key system] will serve as the foundation of a healthy economy after launch. This is an economy that would and should benefit all players - both who are willing to pay and who are not willing to pay for vanity items. It is important that all our players are able to enjoy the various items that will be provided for customization, and it is even more crucial that we have a stable self-sustaining economy that maintains the value of the items you have purchased or gained.” Partial proceeds from the sale of the keys to open the Gamescom Invitational Crate will be used: 1. To provide funds needed to organize the event, 2. To provide a prize pool for the invitational winners, 3. To support a selection of charities.

 

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